What are the responsibilities and job description for the Quality Assurance Manager – Underwriting Operations position at AIG?
About The Role
The Quality Assurance Senior Manager leads a team of quality analysts responsible for testing the quality of underwriting transactions, with a primary focus on ensuring the accuracy of premium coding relied upon by the Financial Controls Unit (FCU)/SOX team.
Key Responsibilities:
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
Functional Area:
OP - Operations
AIG PC Global Services, Inc.
The Quality Assurance Senior Manager leads a team of quality analysts responsible for testing the quality of underwriting transactions, with a primary focus on ensuring the accuracy of premium coding relied upon by the Financial Controls Unit (FCU)/SOX team.
Key Responsibilities:
- Collaborate with FCU/SOX and Controls teams to design, challenge, and execute QA strategies and methodologies for underwriting transactions, tailored to product line process design, system design, and risk landscape (e.g., premium volume).
- Collaborate with the FCU/SOX team to align sampling and testing procedures within SOX compliance requirements.
- Act as the Control Owner for initiating and managing the premium coding testing program and other related financial controls to complete all work within required deadlines, including all duties required by Control Owners.
- Monitor premium regression reports and work with process owners to remediate any exceptions within SLA requirements (not part of Martha’s current role, but should be centralized in future org design).
- Collaborate with COO and process owner teams to schedule process walkthroughs, collect policy documentation, triage requests, and investigate discrepancies.
- Manage a team of QA specialists, providing guidance and performance feedback.
- Identify trends, risks, and improvement opportunities in underwriting processes and provide feedback to process and system owners.
- Act as representative for the business to centrally support ad-hoc requests from external auditors, FCU/SOX teams regarding underwriting processes and controls.
- Create and maintain capabilities and workflow to maintain documentation for QA procedures and test results, through Sharepoint and other tools .
- Report testing results and findings to senior management and stakeholders.
- Bachelor’s degree in Business, Finance, or related field preferred
- 8 years of experience in quality assurance, preferably in insurance or financial services
- Strong knowledge of underwriting processes, insurance policy/binder terms and definitions, and premium coding practices
- Familiarity with SOX compliance and financial controls
- Strong organizational skills, with the ability to prioritize and manage multiple tasks with competing deadlines
- Excellent analytical and problem-solving skills
- Strong communication skills, with ability to interact with senior leaders across multiple product lines
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
Functional Area:
OP - Operations
AIG PC Global Services, Inc.
