Senior Systems & Process Manager

Senior Systems & Process Manager Description

Overview

We are seeking an experienced Senior Systems & Process Manager to join the Global Warranty Team. The successful candidate will be responsible for overseeing "business as usual" day-to-day operations of major account programs, ensuring the smooth delivery of services to drive scalability, growth and profitability.

The foundation of this role will be to oversee the intake of client data, reconciliation of client and internal data as well as delivering to stakeholders. This role is critical to driving the implementation, monitoring and continuous improvement of new programs and processes that will support the scalability of the Global Warranty Services business. Reporting directly to the Sr. Product Strategy & Operations Leader this individual will also collaborate closely with Account Management and internal cross-functional teams.

The role is directly responsible for the end-to-end implementation of technical and operational projects for internal and external stakeholders. Lead and collaborate with cross-functional teams on new integrations and the expansion of existing programs. Provide clear and timely updates to and collaborate closely with Sr Director of Global Accounts to ensure Customer requirements are met.

Description

• Deliver Standard Operating Procedure & Controls documentation connected to operating model / process improvement initiatives.
• Serve as liaison between Business and IT, translating business needs into functional business requirements. Collaborate with clients to define business requirements for a project.
• Oversight of monthly reconciliation process for Premium Booking / Collections.
• Ownership of assigned systems and process, ensuring overall performance.
• Identify root causes and solutions; work with Operations leadership, SMEs and support staff to deliver short- and longer-term improvements.
• Work with Operations counterparts & business leadership to ensure requirements are accurately captured and prioritized for delivery on assigned projects.
• Work with IT and business partners to develop acceptance criteria & create a plan to facilitate user acceptance testing to ensure that the solution meets the business needs.
• Prepare project documentation such as meeting minutes, business process documents and other process workflow diagrams as required.
• Handle and escalate backend data issues.

Requirements

If you are a strategic thinker with a passion for delivering operational excellence driving growth and profitability, we encourage you to apply for this exciting opportunity.

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Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com .

Functional Area :

SM - Sales & MarketingService Net Warranty, LLC