Broadband Scheduler

Summary/Objective

Responsible for ensuring efficient broadband service delivery and customer satisfaction by optimizing scheduling and tracking processes.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

• Assign and track fiber drops and repairs, ensuring timely completion.
• Monitor lead times and work proactively to meet consumer/member expectations.
• Identify opportunities to improve efficiencies in the fiber drop and repair processes.
• Set port assignments in coordination with Carolina Connect.
• Perform basic fiber mapping functions to support network expansion and maintenance.
• Conduct basic staking to facilitate broadband service installations and repairs.
• Maintain accurate records of assignments, progress, and completion of tasks.
• Communicate with internal departments, contractors, and consumers/members to provide updates on scheduling and service timelines.
• Assist with electric utility assignments as needed.

Competencies

1. Ethical conduct
2. Oral and written communication skills
3. Self-motivation
4. Tact and Professionalism
5. Collaboration skills
6. Innovation
7. Accuracy
8. Microsoft Office

Supervisory Responsibility

None

Work Environment

This role occasionally uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; outside weather conditions; extreme cold; extreme heat; risk of electrical shock; explosives. The noise level in the work environment is usually loud. Works around trenchers, line trucks, live wires, oils spills and clean up, pole top rescue, etc.

Physical Demands

While performing the duties of this job, the employee is frequently required to stand; walk; sit and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception. The employee must occasionally lift and/or move up to 25 pounds.

Travel

Periodic travel to state and local destinations, as well as some interstate travel is required.

Required Education and Experience

1. High school Diploma.
2. Exceptional experience in Telecommunication and Broadband services.
3. Knowledge of fiber network infrastructure, mapping and staking processes.
4. Knowledge of broadband deployment and regulatory requirements.
5. Proficiency in relevant software and tools used in broadband scheduling and mapping.
6. Strong organizational and communication skills.

Preferred Education and Experience

1. Two-Year associate degree.
2. Knowledge / experience of GIS software.

Additional Eligibility Qualifications

1. Valid Driver’s License.
2. Legally eligible to work in the United States.

AAP/EEO Statement

Aiken Electric Cooperative, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At-Will Employment Statement

This job description is intended to outline the general duties and responsibilities of the position and is not a binding contract. Employment with Aiken Electric Cooperative, Inc. (AEC) is on an at-will basis, which means that either the employee or AEC may terminate the employment relationship at any time, with or without cause or notice, and for any lawful reason.