What are the responsibilities and job description for the Customer Service Representative / Scheduler position at AIM Water Treatment?
Job Summary
We are seeking a motivated and dedicated Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to set sales and service appointments. You will also assist customers with inquiries, resolve issues, and ensure a positive experience with our company. The ideal candidate will possess strong communication skills, attention to detail. This is a great opportunity for the right candidate to really make this office and its procedures their own.
Responsibilities
- Handle inbound calls on multi-line phone system to provide assistance and support to customers.
- Monitor email leads and return calls/emails to customer sales queries.
- Address customer inquiries and concerns promptly and professionally.
- Utilize computerized systems to track customer interactions and maintain accurate records.
- Communicate effectively with customers, ensuring clarity and understanding in all interactions.
- Provide information about products and services, upselling when appropriate.
- Maintain a high level of phone etiquette while interacting with customers.
- Collaborate with team members to resolve complex customer issues efficiently.
- Stay informed about product updates and company policies to provide accurate information.
Experience
- Previous experience in customer service or call center environments is preferred.
- Strong verbal communication skills in English; multilingual abilities are a plus.
- Proficient in using computers and various software applications related to customer service.
- Experience in outbound calling or sales is advantageous but not required.
- A friendly demeanor with the ability to remain calm under pressure is essential.
Join our team today and contribute to delivering outstanding customer experiences!
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Flexible schedule
Shift:
- Day shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $15 - $16