Information Technology Director Enterprise Systems

Job Summary

Reporting to the VP, IT Operations, the Director of Enterprise Applications is responsible for the management and implementation of applications and solutions that support our financial and other operating teams. This role has responsibility for domestic enterprise systems and will partner closely with Aimbridge business partners and 3rd party vendors to deliver effective, efficient, and scalable solutions. This individual is responsible for providing oversight and direction for existing applications and effectively managing third party partnerships. Individual will be responsible for managing internal and external teams and will identify opportunities to support their professional development. The ideal candidate will have deep domain expertise in enterprise application management and will have experience working closely with business partners for continuous improvement. Key systems under the purview of this position include enterprise resource planning, financial and reporting systems and various third-party SaaS solutions.

Responsibilities

Education & Experience

• A bachelor’s degree in computer science or other bachelor’s degree with information technology focus with at least 10 years of experience in an IT management role in a large organization or equivalent work experience
• 10 years’ experience with SAP, JD Edwards, or similar ERP
• Experience with additional Enterprise Systems is preferred
• Experience with ERP migration projects, especially moving from JDE to SAP preferred
• Strong understanding of routine accounting processes and functional ERP modules
• Self-starter with proven ability to direct and manage internal and external resources
• Experience developing scalable solution roadmaps with high quality deliverables
• Architecture experience effectively integrating solutions to seamlessly support business objectives
• Strong understanding of IT governance, system, and organizational controls (SOC 1), and change management best practices
• Experience implementing and managing SLAs to ensure quality delivery of SaaS and hosted applications
• Experience negotiating third party hosting and support agreements for business-critical applications
• Proven track record of building high performing teams internal and external teams
• Proven track record in building synergetic and collaborative relationships with business partners, IT and 3rd party vendors
• Excellent vendor management skills
• Experience deploying and using devops tools to deliver quality products

Job Duties & Functions

• Responsible for performance, availability, security, incident monitoring, privacy and data management, access management support (SSO, user access reviews, interfaces, group policies, network controls), disaster recovery testing, change management, support and other critical functions for Aimbridge enterprise systems (e.g. ERP, RPA, Salesforce, and other third-party SaaS applications)
• Provide technical leadership with focus on application and process innovation. Build business cases for new technologies and tools to improve products and end user experience.
• Participate in cross-functional steering committees to ensure alignment with business partners on technology priorities and resource utilization
• Ensure project deliverables are created by our 3rd party implementation vendors (requirements, designs, test plans, etc.) on behalf of Aimbridge
• Provides architecture, interface documentation, data flows, and asset documentation as needed to support the applications
• Provide input in buildout of department capital and operating budgets
• Partner with hotel technology, Support Services, Operations, and Transitions team to provide best in industry services, support and training for hotel and corporate users of Aimbridge enterprise systems
• Ensure systems and processes achieve system and organizational controls (SOC 1) objectives and follow an Agile software development lifecycle (SDLC) and quality assurance (Q/A) practices
• Manage third party vendor relationships to achieve business objectives and meet expected SLAs with high quality including quarterly business reviews
• Partner closely with information security and infrastructure teams to ensure optimal application performance and security
• Develop and report key performance indicators for internal systems and manage third party periodic vendor performance reporting
• Active participation and direction in internal and external project meetings

• Participation in evaluation for new system requirements providing technical input/requirements, supporting Project Management and IT Category Manager as needed for new business applications
• Drive culture of innovation, efficiency and scalability with IT team and key business partners
• Effectively communicates technical solutions to non-technical resources
• Manages resource plan balancing between operational support and business priorities to satisfy business needs and objectives
• Promotes and recommends strategic and operational improvements to supported applications
• Provide technical input into yearly technology roadmaps.

Property Details

Aimbridge Hospitality is a leading, global hospitality company with a growing hotel portfolio representing more than 1,500 properties in 50 states and 23 countries. As a top hospitality employer, we are a great place to unlock your future, providing unparalleled opportunities for you to reach places in your career you might have never imagined were possible - more opportunities to help create memorable experiences, ways to succeed, and great people to inspire you. Aimbridge Hospitality is based in Plano, TX, with additional corporate offices in Atlanta, Calgary, Fargo, Puerto Rico, San Clemente, and Washington D.C. Aimbridge EMEA has offices in Birmingham and Glasgow, UK, and Amsterdam, the Netherlands; Aimbridge LatAm has offices in Monterrey, Mexico.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

Now offering Daily Pay! Ask your Recruiter for more detailsMedical, Dental, and Vision CoverageShort-Term and Long-Term Disability IncomeTerm Life and AD&D InsurancePaid Time OffEmployee Assistance Program401k Retirement Plan