What are the responsibilities and job description for the IT Application Support Engineer position at Aimbridge Corporate?
Job Summary
We are seeking a skilled and motivated Application Support Engineer to join our team. The successful candidate will be responsible for providing technical support and maintenance for our enterprise applications, including Salesforce, Automation Anywhere, JDE, and SAP. This role requires a strong problem-solving aptitude, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Responsibilities
Education & Experience
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Proven experience in application support, preferably with Salesforce, Automation Anywhere RPA, JDE, and SAP.
- Experience administrating a Salesforce CRM environment.
- Accounting and finance process and workflow understanding preferred.
- Basic Active Directory and SSO knowledge.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Familiarity with ITIL processes and best practices is a plus.
- Experience with scripting and automation tools is desirable.
Job Duties & Functions
- Provide technical support and troubleshooting for Salesforce, Automation Anywhere, JDE, SAP, and other enterprise applications.
- Monitor and resolve issues and errors in bot runs in Automation Anywhere, a robotic process automation system.
- Understand and diagnose accounting and finance workflows
- Monitor application performance and ensure system availability and reliability.
- Collaborate with cross-functional teams to identify and resolve technical issues.
- Develop and maintain documentation for application support processes and procedures.
- Assist with application upgrades, patches, and enhancements.
- Conduct root cause analysis and implement corrective actions to prevent recurrence of issues.
- Communicate effectively with end-users to understand their needs and provide timely solutions.
- Stay current with industry trends and best practices related to application support and maintenance.
Property Details
Aimbridge Hospitality is a leading, global hospitality company with a growing hotel portfolio representing more than 1,500 properties in 50 states and 23 countries. As a top hospitality employer, we are a great place to unlock your future, providing unparalleled opportunities for you to reach places in your career you might have never imagined were possible - more opportunities to help create memorable experiences, ways to succeed, and great people to inspire you. Aimbridge Hospitality is based in Plano, TX, with additional corporate offices in Atlanta, Calgary, Fargo, Puerto Rico, San Clemente, and Washington D.C. Aimbridge EMEA has offices in Birmingham and Glasgow, UK, and Amsterdam, the Netherlands; Aimbridge LatAm has offices in Monterrey, Mexico.
Company Overview
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
