Charles Hotel In Harvard Square - Executive Meeting Manager OEM

The Executive Meeting Manager is responsible for proactively prospecting, facilitating, and closing group and catering business opportunities as well as event execution for their assigned hotel(s). Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly.

QUALIFICATIONS:

• High School diploma or equivalent required with at least 1 year of experience as a Sales Manager, Catering Sales Manager, or Sales Coordinator.
• Experience with professional selling skills desired: opening, probing, supporting, closing
• Experience in internet research and database mining
• Must possess developed verbal and written communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guest(s) and/or corporate clients.
• Must be proficient in general computer knowledge especially Microsoft Office products
• Must be able to work independently and simultaneously manage multiple tasks; strong organization and presentation skills
• Must have a valid driver's license for the applicable state.
• Demonstrates vertical flexibility, uses an analytical approach, portrays a genuine style, and is strategically proactive
• Skills for problem-solving, analysis, effective decision-making, negotiation and interpretation of contracts
• Ability to effectively present information in one-on-one and group situations to customers, clients, and other employees of the organization
• Knowledge of hotel features, benefits, and competing hotels within the market

JOB RESPONSIBILITIES:

• Effectively attain assigned sales and revenue goals, as well as solicitation call goals.
• Monitor and evaluate trends within your market segment.
• Adheres to Aimbridge Hospitality’s established regulations, company standards, sales standards and sales metrics related.
• Develop a full working knowledge of the operations and policies of the hotel and applicable departments.
• Follows proper event management procedures for event execution to include but not limited to BEO creation, F&B forecasting, resume communication and room block management
• Accurately produces and/or reviews all catering contracts, and/or banquet/catering event orders
• Listens and reads the customer; identifies needs and responds accordingly
• Prospects for new business through individual creativity and innovation; identifies potential leads by using a wide variety of means/tools.
• Weighs the value of each piece of business against hotel objectives at daily RevMax meeting
• Utilizes yield management techniques by negotiating room rates and function space commitments in order to enhance the hotel’s financial performance
• Uses Revenue Management resources to help make informed decisions and maximize revenue
• Understands revenue management principles, analyzes trends and patterns in relation to pricing, and can discuss impact on hotel occupancy, revenue and flow through
• Understands sales strategies and tactics of competitor hotels; effectively capitalizes on hotel’s strengths and competitor’s weaknesses
• Looks for ways to improve processes and enhance sales systems
• Responds to all leads and RFPs within 24 hours
• Maintains accurate and timely internal hotel communication
• Conducts site inspections, local sales calls and attends appropriate trade shows and client events
• Promotes hotel through personal involvement in community and business networking organizations
• Maintain strong visibility in local community and industry organizations, as applicable.
• Attend daily/weekly/monthly meetings and any other functions required by management.
• Perform any other duties as requested by the General Manager or Director of Sales.

PROPERTY INFORMATION:
The Charles Hotel experience reflects the eclecticism that is Cambridge. An urban oasis, The Charles offers something for everyone who is visiting the Boston area. Guests can soak in their academic surrounding by attending a lecture at Harvard, relax with a stroll along the Charles River, explore downtown Boston or dine at some of the Boston and Cambridge area's finest restaurants, including The Charles' own Henrietta's Table. The Charles is an independent property, offering luxurious accommodations and all the comforts of home. Guest rooms combine New England décor with the latest technology. 18,000 square feet of indoor and outdoor banquet space merge to offer an array of options for anyone's next event. Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.