Courtyard Pittsburgh Downtown - Lead Valet

Supervise valet attendants, key booth attendants, doorman and luggage attendants, deal with guest complaints, competently organize the valet port, park guests vehicles, bring guests vehicles down from garage, help guests with luggage and drive guests to and from the oversize lot.

QUALIFICATIONS:

• High School diploma or equivalent required and at least 1 year experience in a hotel or a related field preferred.
• Must have a valid driver's license for the applicable state.
• Must have an acceptable MVR (Motor Vehicle Driving record)
• Understand and comply with all company and departmental rules and regulations, policies and procedures.
• Ability to do multi-tasks.
• Ability to supervise the valet attendants and handle any guest or vehicle problems.
• Ability to competently park and retrieve a guest’s vehicle.
• A positive attitude and good spirit on job.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be able to drive a manual or automatic transmission vehicle.
• Ability and willingness to work outdoors in inclement weather including wind, rain, heat, cold.

JOB RESPONSIBILITIES:

• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Supervise, instruct, train, and discipline valet employees as necessary.
• Prepare work schedules.
• Monitor checking in and out of man-lift keys.
• Maintain cleanliness of valet desk.
• Park and retrieve guest’s vehicles. Secure the guest’s vehicle.
• Remove keys from the keyboard and match to the valet ticket numbers.
• File valet tickets in the ticket rack provided.
• Move luggage and/or call a bellmen.
• Drive guests with oversized vehicles to the employee lot and return guests to their vehicles.
• Pull luggage out of luggage room for guests when bellmen is unavailable.
• Direct and control traffic flow. Allowing no one to park outside the valet office without leaving the vehicle key.
• Keep valet office door closed when absent from the office.
• Answer phones. Ensure guest courtesy.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Provide superior customer service.
• Correctly and efficiently enter guest vehicle information and location in the computerized valet parking system.
• Place the arrival tickets on the correct numbered hook.
• Obeys all traffic laws on/off property.
• Maintain neat and clean curbside and keep free of debris and clutter.
• Other duties as may be assigned.

PROPERTY INFORMATION:
Located 1,600 feet from the David L. Lawrence Convention Center, Courtyard by Marriott Pittsburgh Downtown offers complimentary WiFi. PNC Park is 0.8 mi from the property while Heinz Field is 1.6 mi away. All rooms include a work desk, hairdryer, small refrigerator, coffee maker and high ceilings. A flat-screen TV and cable channels is also included. Housed in a historic building, the Courtyard Pittsburgh Downtown features The Bistro which offers Starbucks® coffee and healthy food to take away. The GoBoard in the lobby helps guests self-service and get directions to nearby places of interest as well. An outdoor patio is also available for guests. The property also has 3 meeting rooms. An area shuttle with pick-up and drop service within 1 mi of the property is also offered for guests' convenience. The property is 1,600 feet from the Amtrak Station and the T station on Wood street, offering easy access to local public transport. Courtyard Downtown Pittsburgh is 18 mi from the Pittsburgh International Airport.