DoubleTree at The Entrance To Universal Orlando - Group Reservations Coordinator

The Group Reservations Coordinator works closely with Sales & Marketing, Accounting, Conference Services, and Group Meeting Planners to ensure excellent customer service and the highest level of accuracy in bookings is always provided.

QUALIFICATIONS:

• High School graduate or G.E.D. equivalent.
• Six months reservations experience in the hospitality industry
• Knowledge of Outlook, MS Word, and Excel required.
• Experience with Group Sales computer systems including Delphi and SMS
• Occasional evening and weekend work to meet deadlines.
• Capable of using multiple systems at the same time
• Self-starter, results-oriented, team player, and demonstrates a high-level attention to detail
• Flexibility and adaptability to a dynamic, evolving environment
  
  

JOB RESPONSIBILITIES:

• Keep updated files on all upcoming groups upon receipt of turnover.
• Ensure accuracy between the Delphi and SMS systems (room blocks, rates, cutoff dates).
• Detail each Group profile and/or reservation with Group specific information (rate, rate code, deposits, location requests, package inclusions, contract concessions, etc).
• Build rates and inclusive packages specific to each Group (create routing profiles, deposit policies, cancellation policies, etc.).
• Process travel agent commissions.
• Act as liaison between group and central reservations.
• Input group rooming list and facilitate all rooming list changes and billing changes upon receipt from conference service coordinator assigned to the group.
• Manually assign specific accommodations based upon feature and/or location requests.
• Provide reservation and pick up reports upon request.
• Cross reference Group resumes with system information and ensure accuracy.
• Attend all Pre-Planning and/or Pre-Conference Meetings with clients and Conference
• Services Coordinator (Via phone if not available to attend in person).
• Review no shows from previous night and make corrections as needed.
• Assist accounting in verifying and correcting group guest’s folios.
• Ensure all group functions and audits are completed in an accurate and timely fashion.
• Communicate effectively communicate with Call Center Manager, Business Analyst, Sales
• Manager, and Conference Services Coordinator, and group meeting planner.
• Performs other duties as assigned by hotel/department leadership.
  
  

PROPERTY INFORMATION:

Our DoubleTree by Hilton at the Entrance to Universal Orlando, offers modern guest rooms and comforting amenities. Guests can enjoy our signature chocolate chip cookie, and know that this welcoming gift is only a taste of the warm, personal service they will experience. Just steps from Universal Orlando Resort, our hotel is within walking distance of Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay Water Theme Park and Universal CityWalk. We are also a short distance from all of Orlando's popular attractions, like The Mall at Millenia, Premium Outlets Orlando, SeaWorld® Orlando, Walt Disney® World Resorts, Camping World Stadium, Amway Center, home of the Orlando Magic, and Exploria Stadium, home of the Orlando City and Orlando Pride soccer teams. Our full-service hotel features several dining options on property, including a full-service Starbucks® and our Sunshine Café, offering a full breakfast buffet and made to order omelets. From tasty burgers to pizza made with fresh dough, Pizza, Burgers and More satisfies our guest’s all-day cravings. And in the evening, they can enjoy a delicious dinner and drinks at our American Grill and Bar, serving American cuisine. We also offer a 24-hour fitness center, a junior Olympic sized pool, kids splash area, and an oversized whirlpool tub. Our property can host large meetings with 63,000 sq. ft. of flexible meeting space, including 19,624 sq. ft. of exhibit space.

Application deadline for Colorado positions: