Eagle Crest Resort - Rooms Generalist

The Rooms Generalist will be responsible for supporting and functioning within the Rooms Department of the hotel to include job duties inclusive, but not limited to, housekeeping, registering guests, assisting with reservations, assisting guests, conducting security walks, and operating the property transportation, as required. The goal of this position is to support the hotel in the manner required for the hotel to operate smoothly and create a positive experience for the guests. This position may be required for the front desk operation during the overnight shift (Typically 11pm-7am).

QUALIFICATIONS:

• High School diploma or equivalent and/or applicable experience in a hotel or a related field required.
• This position requires strong attention to detail, ability to communicate effectively with guests and team members verbally or in written form, multi-task, and be able to problem solve effectively.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Possess a positive and upbeat personality with a desire to deliver outstanding customer service. .
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Must have an acceptable MVR (Motor Vehicle Driving record)
• Must have a valid driver's license for the applicable state.

JOB RESPONSIBILITIES:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Abide by and/or assist with maintaining sanitary/cleanliness standards as outlined by Aimbridge Hospitality and/or the respective property.
• Perform other tasks/jobs as assigned by the supervisor or manager.

HOUSEKEEPING (as applicable)

• Thoroughly clean and restock the required number of guest rooms per shift.
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
• May be required to disassemble furniture or items in the guest room to conduct deep cleaning.
• Maintain cleanliness of all public spaces at the hotel including interior and exterior as well as any meeting space
• Work in laundry for cleaning of all linens and towels and ensure all items are properly folded.
• Restock laundry and cleaning supplies on all guest room floors
• Remove trash from all public areas from interior and exterior
• Receive weekly orders and restock, break down cardboard boxes and place in the proper trash bin
• Deep cleaning tasks may include, but are not limited to, changing the AC filter, cleaning the AC coils, touching up paint on walls/molding, cleaning the kitchen and lounge area, touching up scratched furniture, or rehanging closed slide doors.

FRONT DESK (as applicable)

• Greet and welcome all guests approaching (or calling) the Front Desk in accordance with Aimbridge Hospitality standards.
• Answer guest inquires about hotel service, facilities and hours of operation, as well as questions regarding restaurants, transportation, entertainment, etc.
• Obtain all necessary information when taking room reservations and follow rate quoting scenario.
• Handle check-ins and check-outs in a friendly, efficient and courteous manner.
• Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.

NIGHT AUDIT (as applicable)

• Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)
• Maintain radio contact with other associates during entire shift.
• Understand all life safety systems.
• Work with overnight security to ensure safety of hotel and guests
• Prepare required reports, as required by the hotel and/or hotel management.

BELL ATTENDANT (as applicable)

• Load and unload luggage carts; check/store luggage for arrivals and departures with luggage tags.
• Deliver packages, messages, or flowers to guest rooms as appropriate.
• Transport guests to and from the hotel and/or to local area attractions, as requested.

PROPERTY INFORMATION:
Eagle Crest is a full-service destination resort located just outside the city of Redmond on 1700 acres in the high desert of Central Oregon. Nestled against the majestic Cascade Mountains near Bend, Oregon, Eagle Crest boasts over 300 days of sunshine each year with an annual rainfall of less than nine inches. The accommodation is equipped with a satellite TV. There is also a kitchen, equipped with a dishwasher. An oven and coffee machine are also featured. Each unit has a private bathroom with free toiletries.