What are the responsibilities and job description for the Extended Stay America Augusta - Front Desk Agent position at Aimbridge Hospitality?
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
Key Skills/Responsibilities
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
There's a Place Like Home in Augusta. Welcome to Extended Stay America Premier Suites - Augusta! Our hotel is perfect for business travelers, students, tourists and those who are relocating to the Augusta, GM area. We are conveniently located off I-20, near top destinations like the Augusta National Golf Club, Phinizy Swamp Nature Park, the Augusta Riverwalk and the Augusta Museum of History. Extended Stay America has the modern amenities you need to feel right at home. All suites feature amenities like fully equipped kitchens, free wi-fi and plenty of space to work, dine and relax. An on-site guest laundry facility, outdoor putting green, fitness center and daily grab-and-go breakfast are available. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
Key Skills/Responsibilities
- Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
There's a Place Like Home in Augusta. Welcome to Extended Stay America Premier Suites - Augusta! Our hotel is perfect for business travelers, students, tourists and those who are relocating to the Augusta, GM area. We are conveniently located off I-20, near top destinations like the Augusta National Golf Club, Phinizy Swamp Nature Park, the Augusta Riverwalk and the Augusta Museum of History. Extended Stay America has the modern amenities you need to feel right at home. All suites feature amenities like fully equipped kitchens, free wi-fi and plenty of space to work, dine and relax. An on-site guest laundry facility, outdoor putting green, fitness center and daily grab-and-go breakfast are available. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!
Salary : $14
