What are the responsibilities and job description for the Fairfield Inn & Suites Galesburg - Front Desk Agent position at Aimbridge Hospitality?
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
KEY SKILLS/RESPONSIBILITIES
The Fairfield Inn & Suites Galesburg is located across the street from Sandburg Mall, and just a short drive from both Carl Sandburg College and Knox College. This hotel by Marriott has modern amenities which allow travelers to work and relax, including free WiFi, free breakfast featuring a variety of selections, a 24-hour fitness facility, and a heated indoor pool with hot tub. Whether guests are staying for business or leisure, they can stay at ease with area attractions like the Galesburg Railroad Museum, Orpheum Theatre, and Discover Depot just minutes away. Nearby businesses include BNSF Railroad, Blick Art Materials, OSF St. Mary Medical Center and Cottage Hospital. The Galesburg, IL Amtrak Station is just minutes away, and the Quad City Airport and Peoria Airport are both a reasonable commute from Galesburg. At the Fairfield Inn & Suites Galesburg, our guests are our #1 priority.
Application deadline for Colorado positions:
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
KEY SKILLS/RESPONSIBILITIES
- Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
The Fairfield Inn & Suites Galesburg is located across the street from Sandburg Mall, and just a short drive from both Carl Sandburg College and Knox College. This hotel by Marriott has modern amenities which allow travelers to work and relax, including free WiFi, free breakfast featuring a variety of selections, a 24-hour fitness facility, and a heated indoor pool with hot tub. Whether guests are staying for business or leisure, they can stay at ease with area attractions like the Galesburg Railroad Museum, Orpheum Theatre, and Discover Depot just minutes away. Nearby businesses include BNSF Railroad, Blick Art Materials, OSF St. Mary Medical Center and Cottage Hospital. The Galesburg, IL Amtrak Station is just minutes away, and the Quad City Airport and Peoria Airport are both a reasonable commute from Galesburg. At the Fairfield Inn & Suites Galesburg, our guests are our #1 priority.
Application deadline for Colorado positions:
