What are the responsibilities and job description for the Fairfield Inn & Suites Holland - Front Desk Agent position at Aimbridge Hospitality?
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
Key Skills/Responsibilities
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
The Fairfield Inn & Suites Holland hotel is located in Holland, MI near the Westshore Mall and the Dutch Village. It's easy to experience everything that the Holland area has to offer while staying at our Marriott hotel. Travelers can see the exhibits at the Holland Museum, explore the Holland State Park and the Saugatuck Dunes State Park, or visit nearby Grand Valley State University and Hope College. Always fresh and clean, our Holland hotel guest rooms are full of amenities to keep visitors comfortable and rested. Guests can start their day with our complimentary hot breakfast daily, stay in touch using our free WiFi, and relax and let the stress fall away in our refreshing indoor pool and hot tub or spend some time in our 24 hour fitness center. At the Fairfield Inn & Suites Holland, our guests are our #1 priority.
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
Key Skills/Responsibilities
- Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
The Fairfield Inn & Suites Holland hotel is located in Holland, MI near the Westshore Mall and the Dutch Village. It's easy to experience everything that the Holland area has to offer while staying at our Marriott hotel. Travelers can see the exhibits at the Holland Museum, explore the Holland State Park and the Saugatuck Dunes State Park, or visit nearby Grand Valley State University and Hope College. Always fresh and clean, our Holland hotel guest rooms are full of amenities to keep visitors comfortable and rested. Guests can start their day with our complimentary hot breakfast daily, stay in touch using our free WiFi, and relax and let the stress fall away in our refreshing indoor pool and hot tub or spend some time in our 24 hour fitness center. At the Fairfield Inn & Suites Holland, our guests are our #1 priority.
Salary : $16
