What are the responsibilities and job description for the Fairfield Inn & Suites Lima - Front Desk Agent position at Aimbridge Hospitality?
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
KEY SKILLS/RESPONSIBILITIES
Hotels in Lima, Ohio don't come any closer to great shopping and dining than the Fairfield Inn & Suites Lima, located right next door to Lima Mall, and within minutes of a great selection of Lima restaurants. Our Lima hotel sits conveniently across from University of Northwestern Ohio (UNOH), making it perfect for visiting parents and faculty. Located just minutes from Husky Energy, Marathon Oil, Procter & Gamble and the Lima Civic Center, business travelers love how close this Lima, Ohio hotel is to all of their travel destinations. Each of our guests wake each morning to a complimentary, hot breakfast buffet. Free WiFi is provided property wide, and every room offers premium cable and complimentary toiletries to go along with with plush beds and spacious accommodations. At the end of a long day guests love to relax down at our indoor heated pool. At the Fairfield Inn & Suites Lima, our guests are our #1 priority.
Application deadline for Colorado positions:
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
KEY SKILLS/RESPONSIBILITIES
- Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Hotels in Lima, Ohio don't come any closer to great shopping and dining than the Fairfield Inn & Suites Lima, located right next door to Lima Mall, and within minutes of a great selection of Lima restaurants. Our Lima hotel sits conveniently across from University of Northwestern Ohio (UNOH), making it perfect for visiting parents and faculty. Located just minutes from Husky Energy, Marathon Oil, Procter & Gamble and the Lima Civic Center, business travelers love how close this Lima, Ohio hotel is to all of their travel destinations. Each of our guests wake each morning to a complimentary, hot breakfast buffet. Free WiFi is provided property wide, and every room offers premium cable and complimentary toiletries to go along with with plush beds and spacious accommodations. At the end of a long day guests love to relax down at our indoor heated pool. At the Fairfield Inn & Suites Lima, our guests are our #1 priority.
Application deadline for Colorado positions:
