Hampton Inn Battle Creek - Housekeeping Assistant Supervisor

The Housekeeping Assistant Supervisor is responsible for helping administer and coordinate housekeeping functions in assigned sections. Responsible for helping to inspect Guest Rooms and ensuring they are cleaned up to standards, assist Room Attendants as needed, provide necessary training. Responsible for assuming all Housekeeping Supervisor functions in his/her absence.

QUALIFICATIONS:

• At least 1 to 2 years of progressive experience in a hotel or a related field required.
• High School diploma or equivalent required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.
  
  

JOB RESPONSIBILITIES:

• Approach all encounters with guests and associates in a friendly, service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Inspect staff's work performance within assigned section on a daily basis to assure that standards and productivity levels are being met and maintained.
• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office.
• Oversee the organized closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked with linen only.
• Ensure records of daily assignments are completed, signed off on and turned into the Housekeeping Office on time.
• Maintain key control system.
• Assist with supervision of all staff in Laundry and Housekeeping, holding them accountable and responsible for their work performance.
• Handle items for "Lost and Found" according to the standards.
• Be familiar with all Aimbridge Hospitality policies and House Rules.
• Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other associates.
• Ensure the overall appearance, cleanliness and orderliness of staff.
• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift period.
• Oversee the daily assignment of duties, ensuring each Room Attendant and House Attendant carries a work assignment.
• Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily.
• Initiate work orders for repairs and maintenance for doors, plumbing, heating/air, electrical equipment, furniture, carpets, drapes, etc. Follow through on each work order until completed.
• Assist with proper and constructive training of Room Attendants.
• Motivate, coach, and counsel staff as necessary.
• Collect all keys and assignment sheets daily at the end of the shift.
• Attend meetings as required by Management.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Monitor all V.I.P.'s, special guests and requests.
• Perform any other duties as requested by Management.
  
  

PROPERTY INFORMATION:

Welcome to our Hampton Inn Battle Creek hotel, located off Interstate 94 in Battle Creek, Michigan. Our three-story hotel is within 5 miles of historic downtown and the headquarters of the Kellogg Company, known internationally for its breakfast cereals. More than 70 tenants are situated at nearby Fort Custer Industrial Park. Travelers can discover easy access to Lakeview Square Mall and Binder Park Zoo. Play a slot machine or reserve a ticket for live entertainment at FireKeepers Casino, only 8 miles away. Schedule your visit to coincide with the Battle Creek Air Show & Balloon Festival in June.

Application deadline for Colorado positions: