Henderson Beach Resort - Valet Supervisor

Supervise valet attendants, key booth attendants, doorman and luggage attendants, deal with guest complaints, competently organize the valet port, park guests vehicles, bring guests vehicles down from garage, help guests with luggage and drive guests to and from the oversize lot.

QUALIFICATIONS:

• High School diploma or equivalent required and at least 1 year experience in a hotel or a related field preferred.
• Must have a valid driver's license for the applicable state.
• Must have an acceptable MVR (Motor Vehicle Driving record)
• Understand and comply with all company and departmental rules and regulations, policies and procedures.
• Ability to do multi-tasks.
• Ability to supervise the valet attendants and handle any guest or vehicle problems.
• Ability to competently park and retrieve a guest’s vehicle.
• A positive attitude and good spirit on job.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be able to drive a manual or automatic transmission vehicle.
• Ability and willingness to work outdoors in inclement weather including wind, rain, heat, cold.

JOB RESPONSIBILITIES:

• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Supervise, instruct, train, and discipline valet employees as necessary.
• Prepare work schedules.
• Monitor checking in and out of man-lift keys.
• Maintain cleanliness of valet desk.
• Park and retrieve guest’s vehicles. Secure the guest’s vehicle.
• Remove keys from the keyboard and match to the valet ticket numbers.
• File valet tickets in the ticket rack provided.
• Move luggage and/or call a bellmen.
• Drive guests with oversized vehicles to the employee lot and return guests to their vehicles.
• Pull luggage out of luggage room for guests when bellmen is unavailable.
• Direct and control traffic flow. Allowing no one to park outside the valet office without leaving the vehicle key.
• Keep valet office door closed when absent from the office.
• Answer phones. Ensure guest courtesy.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Provide superior customer service.
• Correctly and efficiently enter guest vehicle information and location in the computerized valet parking system.
• Place the arrival tickets on the correct numbered hook.
• Obeys all traffic laws on/off property.
• Maintain neat and clean curbside and keep free of debris and clutter.
• Other duties as may be assigned.

PROPERTY INFORMATION:
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