What are the responsibilities and job description for the Hilton Garden Inn Happy Valley - Front Desk Agent position at Aimbridge Hospitality?
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
Key Skills/Responsibilities
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Visitors will discover contemporary conveniences for Phoenix and beyond at Hilton Garden Inn Phoenix North Happy Valley hotel. Set minutes from Phoenix Deer Valley (DVT) Airport, this hotel in North Phoenix is convenient to freeways, just off I-17, providing an ideal base for downtown Phoenix and neighboring Glendale, AZ. Whether guests are in town to visit North Phoenix corporations such as Honeywell, Chubb Insurance and Wells Fargo Bank, or tee off at Scottsdale golf courses, this North Phoenix hotel offers a central base. Guests can work smart in our complimentary 24-hour business center, or from their room, with complimentary WiFi access throughout this North Phoenix hotel. We offer favorites at The Garden Grille & Bar cooked-to-order breakfast and full dinner menu. Guests can maintain their exercise routine in our modern fitness center and refresh in the outdoor pool. Anyone can host meetings in our boardrooms and Phoenix events for up to 200 guests in our Ballroom.
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
Key Skills/Responsibilities
- Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Visitors will discover contemporary conveniences for Phoenix and beyond at Hilton Garden Inn Phoenix North Happy Valley hotel. Set minutes from Phoenix Deer Valley (DVT) Airport, this hotel in North Phoenix is convenient to freeways, just off I-17, providing an ideal base for downtown Phoenix and neighboring Glendale, AZ. Whether guests are in town to visit North Phoenix corporations such as Honeywell, Chubb Insurance and Wells Fargo Bank, or tee off at Scottsdale golf courses, this North Phoenix hotel offers a central base. Guests can work smart in our complimentary 24-hour business center, or from their room, with complimentary WiFi access throughout this North Phoenix hotel. We offer favorites at The Garden Grille & Bar cooked-to-order breakfast and full dinner menu. Guests can maintain their exercise routine in our modern fitness center and refresh in the outdoor pool. Anyone can host meetings in our boardrooms and Phoenix events for up to 200 guests in our Ballroom.
Salary : $17
