What are the responsibilities and job description for the Marriott Tacoma Downtown - Front Desk Agent position at Aimbridge Hospitality?
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
KEY SKILLS/RESPONSIBILITIES
Located in Tacoma, 1,650 feet from Museum of Glass, Marriott Tacoma Downtown features air-conditioned rooms with free WiFi. The property is located 2.2 mi from University of Puget Sound, 6.8 mi from Pacific Lutheran University and 9.3 mi from Holiday Park JBLM. The hotel provides an indoor pool, fitness center and a 24-hour front desk.
Application deadline for Colorado positions:
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
KEY SKILLS/RESPONSIBILITIES
- Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Located in Tacoma, 1,650 feet from Museum of Glass, Marriott Tacoma Downtown features air-conditioned rooms with free WiFi. The property is located 2.2 mi from University of Puget Sound, 6.8 mi from Pacific Lutheran University and 9.3 mi from Holiday Park JBLM. The hotel provides an indoor pool, fitness center and a 24-hour front desk.
Application deadline for Colorado positions:
