What are the responsibilities and job description for the Sheraton Suites Dallas Market Center - Director Front Office position at Aimbridge Hospitality?
As a Director of Front Office, you would be responsible for directing and administering of all Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the property Guest Loyalty Manager. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities.
Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.
QUALIFICATIONS:
- Bachelor’s degree in Business or Hospitality Management with at least 5 years of progressive Front Office management experience in a 500 room hotel with meeting space is preferred, or an applicable Associate’s degree with at least 3 years of Front Office management experience is required.
- Specific brand experience/OnQ (PMS – property management) Certification (as defined by property), 500 room experience, and/or previous director level experience preferred.
JOB RESPONSIBILITIES:
- Directs and administers all Guest Services operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, brand marketing initiatives developed by the revenue team, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Monitors and develops associate performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Monitors and assesses service and satisfaction trends, evaluate and address issues and make improvements accordingly
- Initiates and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
- Implements and monitors all corporate marketing programs
- Ensures associates have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
- Runs and completes daily reports, analyze data and make decisions based on data
- Resolves guest issues and concerns to guest satisfaction
- Recruits, interviews and trains associates
- Participates in the Property Manager on Duty program.
- Is certified to respond to emergencies, including but not limited to the operation of the Fire Panel, communication with emergency personnel such as Police and Fire Department.
- Completes tasks or projects as assigned or as required.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
PROPERTY INFORMATION:
Located in the Market Center area of Dallas, 3 miles northwest of downtown, this 11-story Sheraton Suites is across from the Dallas World Trade Center. Sheraton Suites Market Center offers 4,000 square feet of meeting space for groups of up to 180. Located in the lobby, Sheraton offers workstations with complimentary WiFi. Recreational amenities include a large fitness center with exercise room, spa tub, and indoor/outdoor pool. A complimentary area shuttle is available to guests who need local transportation (within a 3-mile radius). Sheraton is a pet-friendly hotel and has a smoke-free policy that reinforces the environmentally-friendly standard of all of our hotels.
Application deadline for Colorado positions:
