What are the responsibilities and job description for the TownePlace Suites Pocatello - Front Desk Agent position at Aimbridge Hospitality?
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
Key Skills/Responsibilities
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Hotels in Pocatello can't compete with the TownePlace Suites Pocatello. Full kitchens in every hotel room will make travelers feel like they never left home. Guests can easily explore local attractions including Idaho State University and Zoo Idaho. We're conveniently located near Pocatello Children's Clinic and Portneuf Medical Center. After a busy day, guests can retire to our studio, one- or two-bedroom suites featuring stylish decor and comfortable beds. Then, guests can rise and shine with our complimentary breakfast buffet- we offer a selection of healthy and hearty morning favorites. Our meeting room features a productive setting, perfect for impressing business guests.
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
Key Skills/Responsibilities
- Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Hotels in Pocatello can't compete with the TownePlace Suites Pocatello. Full kitchens in every hotel room will make travelers feel like they never left home. Guests can easily explore local attractions including Idaho State University and Zoo Idaho. We're conveniently located near Pocatello Children's Clinic and Portneuf Medical Center. After a busy day, guests can retire to our studio, one- or two-bedroom suites featuring stylish decor and comfortable beds. Then, guests can rise and shine with our complimentary breakfast buffet- we offer a selection of healthy and hearty morning favorites. Our meeting room features a productive setting, perfect for impressing business guests.
Salary : $13
