Westin Portland Harborview - Spa Greeter-Cashier

The Greeter/Cashier is responsible for the reception area, which includes greeting guests in a professional and courteous manner. This role responds to telephone and in-person inquiries regarding appointments and reservations, information and guest concerns.

QUALIFICATIONS:

• High School diploma or equivalent required.
• Incumbents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
• Incumbents must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
• Must be able to convey information and ideas clearly.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must maintain composure and objectivity while under pressure.

RESPONSIBILITIES:

• Approach all encounters with guests and Associates in a friendly, service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the property.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied.
• Facilitates guest departure (check-out) on a daily basis by following established point of sale procedures in order to finalize guest transactions.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise charges upon check-out and maintain accurate guest files, as needed.
• Courteously answers inquiries and accepts appointments, both in person and by telephone, by accurately communicating service rates and information and by using suggestive selling techniques (internal promotion and discounts) to sell products and services.
• Maintains good customer relations by using guest names throughout interactions, keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on the phone.
• Maintain clear and concise communication with leadership team and management regarding any occurrences involving associates or guests that require attention.
• Report any and all deficiencies to the appropriate manager.
• Complete special projects as assigned by Spa or Attraction Director.
• Before leaving section, collect all trash and take to/dispose in outside trash dumpsters per hotel/facilityproperty procedures.
• Practice safe work habits to ensure safety to guests, fellow Associates and self.
• Handle all guest requests in a friendly, efficient and courteous manner.
• Handle items for "Lost and Found" according to the hotel/facilityproperty standards.
• At the end of the shift, turn in all keys and assignment sheets to the Spa/Attraction front Office.
• Be familiar with Aimbridge Hospitality policies and house rules.
• Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and other Associates.
• Ensure lobby and guest refreshment areas are clean and well stocked. Inform the management team when additional supplies are needed.
• Provides assistance to other Associates and departments to contribute to the best overall performance of the department and the hotel/facility.property
• Perform any other duties as requested by management.

PROPERTY INFORMATION:
The Westin Portland Harborview provides travelers a perfect vantage point to explore Maine's largest city. Originally opened in 1927 as the Eastland Park Hotel, this historic hotel has been immaculately restored. Visitors can take a short walk to discover the Old Port and some of the best restaurants, retail shops, museums and artistic venues in Maine. Guests will leave feeling better than when they arrived when they stay over in our plush rooms and suites. Each of the guest rooms feature a stunning view of downtown, the harbor or Casco Bay. Guests can enjoy a thoroughly satisfying night's sleep in a Westin Heavenly® Bed. They can re-energize in our state-of-the-art Westin WORKOUT® Fitness Studio or relax with a massage, manicure and more at Artné Spa. We offer on-site dining, including the timelessly chic Top of the East rooftop restaurant with panoramic views. Weddings and meetings thrive here with nearly 15,000 square feet of event space and a spectacular grand ballroom.