Wyndham Grand Pittsburgh Downtown - Setup Attendant-Banquets

The Banquet Set-up Attendant is responsible for set-up and clean-up of banquet functions as well as monitoring assigned sections during the events to ensure all patrons are served. This position has varying shifts including nights and weekends.

QUALIFICATIONS:

• Three to six months related experience; or equivalent combination of training and experience.
• Requires the ability to read, write, and speak the English language.
• Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.
• Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.
• Knowledge of, and ability to, appropriately interpret and follow policies and procedures.
• Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether verbal or written.
• Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

RESPONSIBILITIES:

• Provides guests with the finest quality of service at all times and in a warm and enthusiastic manner.
• Vacuums, sweeps, mops, polishes, wipes areas clean before, during and after events.
• Ensures that the banquet area is maintained in a clean, organized, and safe condition.
• Ensures that at the close of a function and at the end of the workday, all banquet rooms are cleared and securely locked.
• Ensures all equipment is stored in the designated area.
• Is always present in room and greets guests upon arrival.
• Maintains banquet and hotel standards of food, beverage, and quality guest service.
• Is available to present menus, answer questions and take food and beverage orders.
• Cooks or otherwise prepares food according to recipe.
• Assists in food production according to menu and number of persons to be served.
• Monitors tables in assigned section ensuring all patrons are served.
• Clears and cleans tables; resets counters and tables.
• Maintains kitchen and wait station by keeping area tidy and clean and stocks assigned areas at the end of each shift.
• Ensures tips are reported properly for tax processing.
• Other duties as assigned.

• Access to back of house areas of the hotel and sensitive information

• Interact and occasionally have unsupervised contact with guests and/or colleagues

• Access and control to sensitive areas in the hotel premises, including Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets

• Maintain a high level of trust and responsibility

• Represent the company with certain level of reputation and good character as well as exercise sound judgement

PROPERTY INFORMATION:
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