What are the responsibilities and job description for the Network Support Engineering Manager position at Aimhire?
Do you want to work with an Internet infrastructure for the enterprise Series B company? At Aimhire.io we are the exclusive recruiting partner to our client and we are hiring urgently.
Position : Support Engineering Manager
Key Responsibilities :
Lead and scale a global support team across multiple time zones (currently US Pacific and India)
Manage both proactive support (monitoring / alerting systems) and reactive support (customer tickets, configuration requests)
Directly participate in technical troubleshooting while also providing strategic leadership ("player-coach" role)
Develop vision for scaling to a global support organization
Responsibilities :
Deep dive into troubleshooting using logs, packet captures, and debugging
tools (Hex, Grafana).
Assist with advanced configuration and design changes (e.g., Firewall rules,
S2S VPN, advanced VLAN setups).
Work on firmware issues that require subject matter expertise to
troubleshooting (e.g., SSH into switches / firewalls, understand packet
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Network Support Engineering Manager?
Sign up to receive alerts about other jobs on the Network Support Engineering Manager career path by checking the boxes next to the positions that interest you.
