Soft Services Operations Manager (Nashville)

If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth (a GDI company) team today!

Job Summary

The GDI/Ainsworth family is seeking a dynamic leader to join our Regional Leadership Team, overseeing Facilities Soft Services operations and third-party service providers within an assigned region. This role is responsible for ensuring the successful execution of services such as janitorial, moves/adds/changes (MAC), event coordination, landscaping, pest control, waste removal, mailroom operations, and laundry services for a premier client in the Automotive Engineering and Manufacturing sector. Reporting to the Regional General Manager, the selected candidate will lead a team of technicians and coordinators, ensuring seamless service delivery, compliance with safety and regulatory standards, and fostering strong relationships with internal teams and external partners. The role requires a strong background in facilities management, operational leadership, and Health, Environmental & Safety (HES) practices, with a focus on driving efficiency, employee engagement, and continuous improvement.

Key Responsibilities

• Service Delivery & Operational Excellence
• Oversee the execution of Soft Services operations, ensuring high-quality service delivery across janitorial, MAC, event coordination, landscaping, pest control, waste management, mailroom operations, and laundry services.
• Interface with customers to ensure workflow completion and timely service outcomes.
• Conduct quality assurance inspections and follow-ups across all facility services, including those beyond the primary scope of responsibility.
• Ensure work records are accurate, up-to-date, and properly documented.
• Lead event and incident investigations (e.g., Root Cause and Corrective Action) and track resolution of corrective actions within the portfolio.
• Support monthly, quarterly, and annual performance reporting based on Quality Control Plan measures.
• Financial & Operational Strategy
• Participate in the development of operating and capital expense budgets for assigned portfolios.
• Identify cost-saving opportunities and implement innovative strategies to improve operational efficiencies.
• Investigate and implement new technology or process enhancements to improve service delivery.
• Compliance & Safety Leadership
• Ensure compliance with health, safety, and environmental regulations at all levels, including adherence to GDI/Ainsworth, client, and jurisdictional (AHJ) requirements.
• Champion a safety-first culture, promoting compliance with HES standards across all operations.
• Provide guidance and oversight to maintain a positive, compliant, and risk-free work environment.
• Team Leadership & Stakeholder Engagement
• Lead a team of technicians, event coordinators, and third-party service providers, fostering strong employee engagement and professional development.
• Facilitate cross-functional collaboration with internal teams and external partners to ensure seamless service execution.
• Participate in client performance reviews (e.g., Monthly Business Reviews, Quarterly Business Reviews) and ensure alignment with client expectations.
• Maintain a positive and productive work environment that enables strong employee retention and service excellence.
  

Qualifications

• 5 years of direct IFM leadership (e.g., Janitorial Manager, Operations Manager) or a bachelor’s degree in hospitality or management with at least 3 years of direct operational leadership experience.
• Experience operating within workflow systems, particularly CMMS platforms (e.g., eMaint, Maximo).
• Strong attention to detail with the ability to efficiently meet deadlines and project outcomes.
• Ability to follow prescribed plans and provide constructive feedback when objectives cannot be met.
• Experience with continuous improvement methodologies (e.g., Lean Six Sigma).
• Strong oral and written communication skills, with the ability to communicate effectively at all levels of the organization.
• Excellent analytical and problem-solving skills, particularly in conducting incident investigations and risk mitigation.
• Ability to produce and communicate detailed reports.
• Fluency in English is required, with bilingual proficiency (Spanish/French) being an asset.
  
  

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Ainsworth (a GDI Company) is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

Ainsworth (a GDI Company) is an integrated multi-trade company, offering an end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.