What are the responsibilities and job description for the Leasing Associate position at AION Management LLC?
Job Description
Job Description
Job Description :
Under the direction of the Real Estate Manager, the Leasing Associate is responsible for maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service.
Essential Duties and Responsibilities :
Sales / Marketing :
Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins
Perform telephone market surveys and physical shops of competitors
Recommend strategies and programs for on-site marketing activity
Develop and monitor merchant / neighborhood referral programs for move-in packets, newsletters, and resident retention
Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support
Recommend programs and strategies to increase qualified traffic and closing ratios.
Attend weekly marketing meetings
Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.
Administrative :
Inspect apartments with the new residents at move in and complete all the necessary paperwork
Support Assistant RE Manager with tracking renewals, lease expirations, and notices to vacate
Collect and accurately process and report receipt of application fees, security deposits, rents and other fees
Accurately enter all prospect and resident data into Real Page in a timely manner
Keep files, desk, and leasing area organized
Comply with all Fair Housing regulations, local / state regulations, and other laws as they relate to property specific guidelines and occupancy standards
Inspect market-ready units and models each morning
Customer Service :
Assisted in planning and preparing resident functions.
Walk the property for curb appeal and overall property appearance.
Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
Provide excellent customer service and display a courteous and professional attitude toward all customers
Maintain availability for resident functions, community-affiliated events and weekends
Perform other duties as required
Maintain all leasing office standards
Requirements :
High school diploma or equivalent, college preferred.
1-year customer service or sales experience (or relevant education)
In Pennsylvania or New Jersey, must obtain a real estate license within 180 days of hire
Strong computer skills including Microsoft Office (Word, Excel)
Excellent English communication skills, both verbal and written.
Must be able to walk apartments and grounds, including steps and climbing stairs
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