What are the responsibilities and job description for the Resident Services Coordinator position at AION Management LLC?
Job Description
Job Description
Job Summary :
Under the direction of the Real Estate Manager, the Resident Services Coordinator is responsible for working to achieve maximize resident satisfaction and retention by providing excellent customer service to residents and guests.
Essential Duties and Responsibilities :
Administrative
Manage administrative requests from residents
Distribute packages and sign for deliveries
Record resident service requests and ensure timely follow-up
Assist team members with administrative or office needs such as assembling move-in packets and lease packets, etc.
Issue guest parking passes and notify Business Manager of any unauthorized vehicles
Maintain schedule for party room, media room, or any other events and amenities
Receive and distribute office mail
Audit and reconcile KeyTrak daily and weekly
Assuring all service request follow up is completed within 24 hours
Complete all other tasks as assigned by the Business Manager
Customer Service
Serve as the primary point of contact for the property, greeting all customers, residents, and guests
Ensure that all guests / customers are let into the building within a timely manner and directed appropriately
Assist residents with directions, community information and services as well as information regarding the surrounding neighborhood
Answer primary property phone line and deliver messages to the appropriate recipient
Ensure excellence in curb appeal and continuous inspection of common areas and desk for cleanliness
Advise Property Manager or appropriate team member of conditions in the community affecting the resident’s safety, reporting any residential dissatisfaction
Maintain professional dress and conduct at all times
Requirements :
High school diploma or equivalent
1-2 years customer service or sales experience
Availability to work during designated shift every day of the year, including weekends and holidays, but excluding vacation and sick hours
Excellent computer and telephone skills
Knowledge of intranet applications, printers, multi-line telephones, fax machine, photocopier
Excellent English communication skills, both verbal and written
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