What are the responsibilities and job description for the Multi-Family Maintenance Director position at Aion Management?
Job Summary :
Under the direction of the Real Estate Manager, the Service Director is responsible for all physical aspects of the apartment community, coordinating and performing maintenance and repair services, ensuring curb appeal and quality of apartment homes, responding to customer service requests, and adhering to all safety policies.
Maintenance Services :
Direct and oversee all aspects of maintenance of the community
Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services
Maintain accurate records for all services performed and contracts
Walk the property daily to uphold curb appeal and monitor safety issue
Schedule and coordinate apartment turns, including assistance with resident move out and apartment renovations
Follow expense guidelines, monitor operating expenses, and make recommendations for cost saving strategies for the community
Manage inventory and storage area, purchasing adequate maintenance materials for service requests and apartment turns, keeping an accurate log of supplies
Communicate and advise Business Manager on recommendations for capital improvements and maintenance requirements for annual budget
Coordinate all contracted services. Solicit and analyze bids, assess work once completed, and track invoices to guarantee timely payment
Supervise use of property golf carts / Gators if applicable
Notify Business Managers with solutions for any safety or liability concerns as well as preventative maintenance needs
Assist in snow removal as required
Conduct and document weekly safety meetings including procedures, training, safety equipment, SDAs and use of equipment
Perform other duties as required
Customer Service :
Complete service requests from residents and team members in a timely fashion, in accordance with company policy
Ensure excellent customer service with courteous and professional attitude toward all customers and team members
Audit key tracking system daily and weekly
Participate in after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a week
Personnel Development :
Support and assist Regional Service Director and Real Estate Manager with new hire selection
Train, coach, and mentor team members, ensuring appropriate training is received
Create a team environment : hold weekly team meetings; manage by goals, open communication
Generate work and on-call schedule for service employees
Provide ongoing feedback to team members. Evaluate team members through scheduled formal written performance reviews. Take corrective action as necessary according to company policy. Provide recommendations for compensation adjustments, promotions, and terminations
Requirements :
High school diploma or equivalent
CFC Certification Universal or must be willing to obtain a CFC Certification Universal with 90 days of start date
Valid Driver's License
4 years' experience in maintenance and repair for apartment communities.
2 years supervisory experience
Strong computer skills and proficiency in Microsoft Office
Excellent English communication skills, both verbal and written.
Haul appliances up multiple floors
Complete apartment renovations including replacement of kitchen cabinets and countertops, etc
Create Purchase orders
Proficient with technology including PMS software, mobile apps, Microsoft office suit.
Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities such as bending, kneeling, pushing
Sufficient knowledge to thoroughly complete maintenance assessment up to the standards of a Service Director
Must be available 8am to 4 : 30 pm for emergencies
Pay Range : $25 to $28 per hour and is based on experience (possible overtime, monthly and quarterly bonuses)
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