What are the responsibilities and job description for the Cargo Service Representative - LAX - Mandarin Speakers Preferred position at Air China Limited?
Cargo Service Representative-LAX
A. Position: Cargo Service Representative-LAX
- Job Type: Full-Time
- Location: LAX Airport
- Job Schedule: 09:00-17:30 (Working shift will be flexible according to flight schedule)
B. Job Description/Responsibilities:
Job Summary: In this role, you will track and trace shipments, respond to cargo inquiries, resolve claims, and maintain accurate records of inbound and outbound cargo. Additionally, you will provide general customer support and monitor flights to ensure timely and efficient service.
Your expected pay rate is $23.00-$25.00/hour. Actual pay rate will be determined based on individual’s skills, experience and other relevant qualifications. Employee working night shifts will receive a higher hourly rate (additional $3.00/hour) plus overtime at an enhanced rate.
- Track and trace shipments to ensure timely cargo movement and delivery.
- Respond to and manage all cargo-related inquiries in a professional and efficient manner.
- Handle and resolve cargo claims promptly to ensure customer satisfaction.
- Maintain accurate records of inbound and outbound cargo.
- Provide high-quality customer service, addressing client concerns and requests effectively.
- Monitor and support flight operations to ensure smooth cargo handling and logistics.
C. Qualifications:
- Associate Degree required, Bachelor’s Degree or above preferred.
- Proficiency in Microsoft Office (Word, Excel and PowerPoint).
- Good communication skills in English, Mandarin Chinese preferred.
- Strong planning and organization skills, and attention to details.
- Must be legally authorized to work in the U.S. without future sponsorship.
D. Benefits:
- 401(k) Retirement Plan: Company-matched contributions to support your future financial goals.
- Generous Paid Time Off: Includes vacation days, sick leave, and holidays to promote work-life balance.
- Comprehensive Health Coverage: Medical, dental, and vision benefits to keep you and your family healthy.
- Travel Privileges: Enjoy domestic and international space-available flight benefits for you and eligible family members.
- Career Development: Access to programs designed to help you achieve your long-term professional goals.
- Recognition & Rewards: Celebrate your achievements through employee awards and recognition programs.
E. How to Apply:
Please send your resumes to hr@airchina.us
*AIR CHINA LIMITED is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion or creed, sex, national origin, citizenship status, sexual orientation, gender identity, disability, veteran status, or any other condition protected by applicable law. This non-discrimination policy applies to all aspects of employment.
中国国际航空公司洛杉矶航站
诚聘货运业务员
A. 职位: 货运业务员
- 工作类型: 全职
- 工作地点: 洛杉矶LAX机场
- 工作时间：09:00-17:30 (如有航班，工作时间会弹性调整)
B. 工作内容及职责：
职位概述：您将负责追踪和确认货物的运输进度与送达，处理货物查询、索赔，并维护进出货物的记录。此外，您将通过电话和邮件为客户提供日常支持，监控航班保障，确保服务的及时和高效。
预计薪资为每小时$23.00-$25.00。实际薪资将根据个人的技能、经验及其他相关资质决定。夜班员工将享有更高时薪（每小时额外增加$3.00）与加班费的额外补贴。
- 追踪和跟踪货物运输情况，确保货物按时交付。
- 专业、高效地回应并处理所有货运相关咨询。
- 及时处理和解决货物索赔，以确保客户满意度。
- 维护进出港货物的准确记录。
- 提供高质量的客户服务，妥善解决客户需求和问题。
- 监控并支持航班运营，确保货物处理和物流顺畅。
C. 岗位要求:
- 要求副学士学历，本科或以上学历优先
- 英文听说读写流利，懂普通话优先
- 熟悉MS Office办公软件操作
- 出色的沟通能力、工作细致有耐心
- 求职者需具备在美国合法工作身份
D. 员工福利:
- 401(k)计划：公司支持员工401(k)计划，助您规划美好未来。
- 带薪休假福利：享有带薪年假、病假及法定节假日，支持工作与生活的平衡。
- 全面健康保障：提供涵盖医疗、牙科和视力的综合保险，关爱您及家人的健康。
- 员工机票福利：员工及符合条件的家属可享受国内外航班优惠出行机会，轻松畅游世界。
- 职业发展机会：提供多样的培训和职业成长项目，助您实现长远职业规划。
- 表彰与奖励机制：设有多种员工表彰奖项，认可并激励员工的杰出贡献与努力。
E. 申请方式：
· 发送简历至hr@airchina.us
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid sick time
- Paid time off
- Paid training
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Work Location: In person
Salary : $23 - $25
