What are the responsibilities and job description for the Station Service Representative-SFO position at Air China Limited?
Station Service Representative-SFO
A. Position: Station Service Representative
· Location: San Francisco International Airport (SFO)
· Job Type: Full-Time
B. Job Description/Responsibilities:
- Provide assistance to passengers with modifying and updating reservations.
- Guide passengers through the preparation and verification of required boarding documentation.
- Address passenger complaints with professionalism, empathy, and effective solutions.
- Verify and check passenger documentation as necessary to ensure compliance with travel requirements.
- Support airport agents with daily operations and workflow to ensure efficient service delivery.
C. Requirements:
- Associate Degree required, Bachelor's Degree or above preferred
- Good communication skills in English, Mandarin Chinese preferred
- Excellent customer service skills and strong decision-making skills
- Ability to work independently as well as collaboratively
- Proficiency in Microsoft Office (Word, Excel and PowerPoint)
- Morning/evening shifts & weekend/holiday shifts required
- Must be legally authorized to work in the United States without future sponsorship
- Previous experience working in airport stations preferred
D. Benefits:
- Competitive salary and bonus
- 100% company paid medical, dental and vision insurance
- 401k options
- Travel benefits
- Paid vacation, paid holidays & sick leaves
- Career advancement
E. To apply:
Please send your resumes to hr@airchina.us
*AIR CHINA LIMITED is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion or creed, sex, national origin, citizenship status, sexual orientation, gender identity, disability, veteran status, or any other condition protected by applicable law. This non-discrimination policy applies to all aspects of employment.
旧金山营业部航站业务员
A. 职位: 旧金山营业部航站业务员
- 地点: 旧金山国际机场
- 类型: 全职
B. 工作职责：
- 协助乘客修改和更新预订信息。
- 指导乘客准备和核实所需的登机文件。
- 专业地处理乘客投诉，并提供有效解决方案。
- 根据需要核对乘客文件，确保符合旅行要求。
- 支持机场代理公司的日常工作流程，确保高效的服务交付。
C. 工作要求:
- 要求大专学历，本科或以上学历优先
- 英文听说读写流利，懂普通话优先
- 有较强的服务意识、倾听能力及表达能力
- 有独立工作的能力并有较强的团队精神
- 能熟练运用各类办公软件（Word, Excel和PowerPoint）等
- 需可接受早晚轮班制及周末节假日
- 求职者需具备在美工作合法身份(不支持sponsorship)
- 有航站经验者优先
D. 员工福利:
- 有竞争力的薪资待遇及奖金
- 100% 公司承担医疗保险
- 401k
- 免折机票福利
- 带薪假期、节假日及病假
- 广阔的职业发展空间
E. 申请
请发送简历至 hr@airchina.us
Job Type: Full-time
Pay: From $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Morning shift
- Night shift
Work Location: In person
Salary : $25
