What are the responsibilities and job description for the Customer Service Representative position at Air Clean Systems?
Job Description
CS Medical
Job Title: Customer Service Representative
Department or Division: Sales
Reports To: Sales Manager
Job Summary:
As part of the overall sales team, the Customer Service Representative is tasked with account retention and notification to ensure proper maintenance and use of customer-purchased safety equipment. Primary role of CSR is to notify existing accounts of the requirements for scheduled maintenance of their equipment as outlined by the manufacturer's IFU (instruction for use).
Job Duties
- Provide timely notification to customer to ensure filter change per the company recommendation. Communication will be verbal and written.
- Present extended warranty and service contract options to the customer of existing account for consideration.
- Maintain all customer contact details within company CRM package.
- Maintain accurate records of customer files
- Inform and communicate with customers about companion products that might be beneficial.
- Provide back-up to Order Entry.
- Proof orders.
- Handle order status calls.
- Handle orders by telephone.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Qualifications
- High school diploma or equivalent.
- Prior experience working in a call center or customer service department.
- Proficiency with Microsoft Office.
- Must be detail oriented.
- Positive attitude and the ability to work both in a team environment and independently.
Accountabilities:
- Highest quality of Customer Service is displayed.
- Foster a team environment between management, production and marketing to ensure corporate goals are achieved.
- Develop and maintain a creative environment for new ideas and inventions.
Terms of employment:
This is a full-time, non-exempt, hourly position.
Hours:
The general hours shall be 8:00am to 5:00pm with an hour for lunch. These hours may vary depending upon telephone coverage needs.
Work Environment:
Work is regularly performed in an office environment.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to sit. The employee is occasionally required to stand and/or walk. The employee must occasionally lift, carry, push or pull up to 10 pounds.
Travel:
No travel required.
Benefits:
Compensation package includes major medical benefits, life insurance and 401K plan with employer contribution. Paid personal leave plus company paid general holidays and paid company holidays.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
