Customer Service Support Consultant

Company Description

AIR Communities is one of the country's largest owners and operators of multifamily housing, managing high-quality properties in most major markets. At AIR, we value integrity, respect, collaboration, customer focus, and performance. These values are brought to life by our teammates, who are ultimately responsible for our success. When you join our team, you'll work alongside the most dedicated professionals in the industry and open the door to unlimited career opportunities.

Job Description

We are hiring a Contact Center Support Consultant to join our centralized operations support team in the Denver Tech Center, CO.

If you are looking for a your first corporate office opportunity with a consistent schedule so you can enjoy your evenings and weekends, take the first step in your new career with AIR! 

Job Duties

• In-office 5 days a week, (expected schedule is Monday - Friday from 9:30am - 6:30pm) to support central administrative operations
• Outbound customer support for AIR communities 
• Taking calls from potential AIR Communities customers or future residents 
• Provide community and lease information as requested.
• Work with communities and future residents to schedule on-site appointments with leasing consultants. 
• Initiate and follow-up on prospect inquiries.

Qualifications

• 1-3 years of customer service or administrative experience (retail, hospitality, etc.) 
• Enjoys helping customers in a fast-paced environment
• Superior attention to detail
• Ability to quickly learn and utilize multiple software applications and data entry systems
• Dependable and proven ability to work independently
• Advanced written and oral communication skills
• Intermediate to advanced skillset with Microsoft Office Suite
• Property management experience a plus

Additional Information

What We Offer

AIR offers attractive total compensation packages designed to recognize and reward performance:

• Expected pay rate of $18.30 - $20.00 per hour. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Paid time off including vacation, sick time, and 9 holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
• 401(k) plan with employer contribution.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.

What You Need to Know

Application Deadline:  The initial deadline for applications is 4/28/2025. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.