Leasing Administrator - Upton Place

Company Description

We are AIR Communities, a top apartment community operator managing properties in major markets. Our team is passionate about providing exceptional service to our residents and communities. If you're a hardworking, detail-oriented, and customer-focused professional, we want you to join us!

Job Description

You will work at Upton Place, our 196 unit unit luxury, apartment community located in Washington, D.C.

Check it out here: https://www.uptonplacedc.com/ 

A bit more about what you’ll do…

• Provide admin support to leasing staff
• Managing resident paperwork for new leases and renewals 
• Handling the entire Move-In process.
• Assisting with making appointments and follow-up calls for leasing staff.
• Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.
• Monitors resident retention.
• Assist residents with any need
• Help residents pay their rent online
• Complete move-in and move-out inspections
• Register cars to park on-site
• Register pets for existing residents
• Assist with parcel pending (package deliveries)
• Enter in service requests for residents
• Answer questions regarding service requests
• Assisting with Notice to Vacates and gather information for move-outs
• Send communication to residents
• Coordinate and plan resident functions
• Responds to and manages resident complaints and/or service issues
• Contact residents about policy violations

Qualifications

• Strong administration skills and superb attention to detail
• Ability to thrive in a Fast Paced environment
• Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals.
• Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
• A reliable mode of transportation.
• Ability to work a flexible schedule including evenings and weekends.
• Ability to read, write, and speak English.
• #PIQ

Additional Information

• Expected base pay rate of $17.00 to $23.00 an hour $35 commission for each completed lease you manage.  Teammates who are meeting or exceeding goals can expect an additional $700 - $1,000/month in commissions in this role.  You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job.
  • You must secure an active Pennsylvania Real Estate license within six month of your hire date.
• Opportunity for extended time-off with benefits during slower parts of the year.
• Medical, dental, vision, and life insurance options available. HSA with company sponsored contributions, FSA (traditional and dependent care FSA).
• Short and long-term disability paid by the company.
• 401(K) plus company contributions.
• Paid Vacation, 9 Paid Holidays, and Paid Sick Time.
• Tuition Assistance Program.
• Commuter Benefits and Pet-Insurance.
• Up to 100% Reimbursement on Professional Certification/Licensing for Job Related Curriculums.
• Discounted Rent at AIR communities (certain exclusions apply, and an application is required).
• Paid parental leave of up to 16 weeks, following the birth or adoption of a child.
• Consumer discounts from various products and services including travel planning, wireless phones, health and fitness, home appliances, and more.
• 15 hours of paid time annually to give-back to your community.
• Opportunities for professional development and career growth including realistic job previews, in person and virtual leadership training, and professional development courses.

Candidates extended an offer will be required to undergo a four-panel drug screening that excludes marijuana testing.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.