Resident Service Coordinator - Luxury Apartment

Our Resident Resolutions Coordinator is a very active and fast-paced/ high - volume job. You will be working directly with our current residents and assisting them with any requests or questions.

You will work at our Park Towne Premier Apartments located in the art museum district in Philadelphia, PA! Check them out for yourself here: www.parktowneapthomes.com

A bit more about what you’ll do…

• Assist residents with any need
• Complete move-in and move-out inspections
• Scheduling apartment make-readies with in-house turn technicians and turn vendors
• Updating management on the status of turns/service requests/various projects.
• Perform Apartment Quality checks post turn and pre-move in
• Perform Apartment Move-Out Inspections.
• Become familiar with company purchase order and invoicing software.
• Enter in service requests for residents
• Answer questions regarding service requests
• Responds to and manages resident complaints and/or service issues
• Receive incoming work orders and prioritize as needed.
• Keeping our vendors accountable.
• Work with residents in resolving initial problems before dispatching.
• Open work orders and provide as much information before dispatching.
• Dispatch necessary personnel and equipment for incidents.
• Maintain detailed and accurate records and daily logs of activities.
• Operate software for data entry and upkeep of records.
• Follow-up with residents to ensure work order was completed to their satisfaction.
• Other duties as assigned by supervisor.

Qualifications:

• 2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.).
• Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
• A reliable mode of transportation.
• Ability to work a flexible schedule including evenings and weekends.
• Ability to read, write, and speak English.

Benefits:

AIR offers attractive total compensation packages designed to recognize and reward performance at the individual, team and company levels. We start with a competitive base salary and add bonus opportunities and benefit choices topped off with:

• Expected pay rate of $20.00- $24.00 You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• 25% Discounted Rent at AIR communities (certain exclusions apply, and an application is required).
• Medical, dental, vision, and life insurance options available. HSA with company sponsored contributions, FSA (traditional and dependent care FSA).
• Short and long-term disability paid by the company.
• 401(K) and Employee Stock Purchase Plans.
• Paid Vacation, 10 Paid Holidays, Wellness Bonus Days, and Paid Sick Time.
• Tuition Assistance Program.
• Commuter Benefits and Pet-Insurance.
• Up to 100% Reimbursement on Professional Certification/Licensing for Job Related Curriculums.
• Paid parental leave of up to 16 weeks, following the birth or adoption of a child.
• Consumer discounts from various products and services including travel planning, wireless phones, health and fitness, home appliances, and more.
• 15 hours of paid time annually to give-back to your community.
• Opportunities for professional development and career growth including realistic job previews, in person and virtual leadership training, and performance improvement courses.