Service Manager

Essential Functions:

• Responsible for promoting and maintaining a safe work environment in compliance with OSHA and company standards for all employees.
• Proficient in the use of Daily Management to lead all aspects of operations to gather feedback from the frontline team and communicate success to the team
• Handles escalation procedures in accordance with our 24/7 service business.
• Attracting and selecting the best talent to meet current and future business needs.

• Provide leadership and direction to ensure professional growth for employees and retention.
• Works with ACS employees to build strong customer relationships and deliver customer centric solutions now and in the future.

• Collaborates with Director of Branch Operations to set performance standards. Standards may be based on financial and operational goals and required compliance with internal, local, state, and federal policies, procedures, and regulations.
• Conducts regular staff meetings to ensure that goals and objectives are clearly communicated with department; provides guidance and leadership to enable department to meet these goals and objectives.
• Identifies training needs and opportunities; develops and implements a plan for meeting those needs.
• Manage technicians to ensure that they have the tools, equipment, information, and training to provide a high quality of service to our customers.
• Basic understanding of or ability to quickly learn the equipment, parts, and facilities to be maintained.
• Proficiency in conflict management and business negotiation processes
• Manage the daily workflow, scheduling, and assignments of Service Department.
• Prior experience with part and equipment inventory management is essential to the success of this role.

Qualifications and Education Requirements:

• Strong IT skills, including database development and an aptitude for learning new applications.
• Proficient with Microsoft Office Suite or related software as required to complete and maintain records.
• Must have a valid driver’s license and clean driving record.
• 2 years’ experience managing a team of technicians is a required qualification.
• Associate degree required; bachelor’s degree preferred.
• Prolonged periods of sitting, lifting, and working on a computer, must be able to relocate up to 50 pounds at a time.