Demo

Call Center Manager

Air Experts Heating, Cooling, LLC
Raleigh, NC Full Time
POSTED ON 2/10/2025
AVAILABLE BEFORE 5/8/2025

Job Description

Job Description

Do you LOVE to lead, mentor, train, and create a positive work environment for your team?

Then WE WANT YOU !

We are looking for a goal driven Call Center Manager, an individual who loves helping people, has a customer-first attitude, and the skills necessary to lead and grow our award-winning team.

EXCELLENCE, INNOVATION, RESPECT, & INTEGRITY are our fundamental core values, here at Granite Comfort & Air Experts. We are committed to making sure YOU are provided with all the tools you need to GROW and SUCCEED ! What you do matters here!

Benefits :

  • Competitive Salary – starting at $60,000 Bonuses
  • Medical Insurance – 3 plans to choose from
  • HSA with Company Contribution
  • Dental Insurance - 100% Company Paid
  • Vision Insurance - 100% Company Paid
  • 25,000 Life and $25,000 AD&D - 100% Company Paid
  • Long-Term Disability – 100% Company Paid
  • Short-Term Disability
  • Additional voluntary life insurance available
  • Critical Illness and Accident Insurance
  • 401K
  • 401K Match
  • Paid Time Off
  • Paid Holidays
  • Employee Referral Program
  • Discounts on everything we offer

A Call Center Manager will :

  • Provide excellent customer service and promote this idea throughout the organization
  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customer issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused on that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s development and apply best practices to areas of improvement
  • The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations
  • Skills :

  • Experience as a call center manager, preferably in the home service industry
  • Experience in providing customer service support
  • Excellent knowledge of call center management methods and techniques
  • Proficiency in English
  • Experience with Service Titan software.
  • Expert knowledge of Ring Central Contact Center
  • Ability to think strategically and to lead the call center team by example
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • The Call Center Manager position is at our North Raleigh office. Not a remote position.

    If this sounds like what you were born to do, we'd love to meet you. Apply today.

    Salary : $25,000 - $60,000

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