What are the responsibilities and job description for the Customer Service Manager position at AIR EXPERTS?
Now Hiring: Customer Service Manager
Are you passionate about leading teams and delivering exceptional customer experiences? We're looking for a Customer Service Manager (CSR) to join our dynamic team!
As a CSR Manager, you’ll play a key role in shaping our customer service strategy, leading a team of dedicated professionals, and ensuring that every customer interaction reflects our commitment to excellence. If you’re ready to make a real impact, we want to hear from you!
Key Responsibilities:
- Lead and motivate a team of customer service representatives
- Develop and implement strategies to improve customer satisfaction
- Handle complex customer inquiries and resolve issues promptly
- Train, coach, and provide ongoing support to the CSR team
- Analyze performance metrics and implement continuous improvements
Qualifications:
- Proven experience in customer service management
- Strong leadership and communication skills
- Excellent problem-solving and conflict resolution abilities
- Ability to manage a high-volume team and handle stressful situations
- Proficient in customer service software and tools
Why Join Us?
- Competitive salary
- Opportunities for growth and advancement
- Supportive, team-oriented work environment
- Make a real difference in how we serve our customers
If you're a problem-solver, a people leader, and passionate about customer satisfaction, apply now to join a company that values your expertise and growth!
Job Type: Full-time
Pay: $35,000.00 - $60,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Shift:
- 8 hour shift
Work Location: In person
Salary : $35,000 - $60,000
