What are the responsibilities and job description for the Supervisor IT Customer Support Specialist position at Air Force Test Center?
- Published Jan. 24, 2025
- Air Force Test Center
About the Air Force Test Center:
The Air Force Test Center (AFTC) is where tomorrow’s Air Force is tested! Long considered the “Center of the Aerospace Testing Universe”, AFTC is truly where Air Force superiority begins. Home to many Aerospace establishments and records, AFTC remains the state-of-the-art leader in Aerospace testing, and provides the warfighter with cutting-edge technology. AFTC does not only celebrate its past, but we continue to lead from the front. Join our team today and make Aerospace history!
About the Role:
The Air Force Test Center is looking for a Full-Time Permanent Supervisor IT Customer Support Specialist (NH-2210-03) to work at the 96th Range Group in the Test Support Squadron (TSSQ/RNXI) at Eglin Air Force Base.
In this position you will serve as the IT Operations and Lifecycle Manager serving as the focal point for daily IT operations and IT lifecycle management. You will play a significant role in leading and supervising the IT team of technical experts in the planning, development, implementation, modernization, operation, and sustainment of the Eglin networks, wireless and wired, and implementing cybersecurity, both technically and financially, at the local, Air Force, and DoD levels. Provide ongoing technical support to customers to ensure proper functional use of hardware, software, systems, and programs and to preclude undue interruptions to IT services.
Develops customer support procedures, standards, and performance metrics for the organizations serviced. Oversee the Computer Security (COMPUSECE), Communications Security (COMSEC), and TEMPEST programs for four squadrons, following DoD, AF, and Eglin Wing Cybersecurity Office policies. Serve as a senior IT system administrator and cybersecurity technical advisor to management. Further, you will lead the planning, procurement, sustainment, and disposal of NIPR and SIPR networks IT hardware and software assets throughout their service lifecycle in accordance with DoD, and Air Force policies. Activities will include the planning, procuring, configuring, provisioning, troubleshooting, support, and eventual disposing of relevant IT assets, as well as developing and managing the tech refresh budgets for four squadrons to ensure their IT infrastructure remains up-to-date and aligned with organizational goals.
THIS JOB CAN CLOSE AT ANY TIME!
Location: Valparaiso, FL (Eglin Air Force Base)
Typical 2025 salary range: $88,621 - $137,000 per year/per hour (includes locality)
Telework Information: Eligible for situational telework only, including Emergency and Office of Personnel Management (OPM) prescribed "Unscheduled Telework"
Travel Requirements: Up to 25% travel possible
Incentives: This position MAY be eligible for a recruitment/relocation incentive. Specifics will be discussed with the Selecting Official.
Direct Hire Authority: NO 6-MONTH WAIT! Recently retired and/or retiring from MILITARY service ARE eligible for immediate appointment for AFTC positions. The 180-day waiting period has been waived for AFTC to hire recently retired and/or retiring service members.
- 2 years of experience in developing/updating SharePoint
- Experience with Microsoft PowerBI apps and development
- 2 years of experience serving as a COMSEC Responsible Officer (CRO)
Major Duties:
- Manages the day-to-day IT operations of a team of IT professionals, ensuring seamless support to over 400 customers across 4 squadrons
- Exercises supervisory personnel management responsibilities for government civilian personnel
- Serve as the IT Project and Lifecyle asset manager responsible for the procurement, sustainment, and disposal of NIPR/SIPR networks IT hardware and software assets
- Set annual NIPR/SIPR tech refresh budgets for all 4 squadrons, performing technical analysis requirements and recommendations for new IT assets
- Responsible for developing briefs and reports on IT budget, tech refresh statuses, and other IT related topics and presenting to executive/senior leadership
- Oversees the COMPUSEC, COMSEC, and TEMPEST programs for the Range Group
- Participates as a key advisor on special committees and projects designed to assess risks and study methods to enhance the security of IT systems throughout the organizations
- Develops customer support procedures, standards, and performance metrics for the organizations serviced
- Responsible for drafting and completing request for quotes, statements of work, form 9s etc. ensuring accuracy
Qualifications/Requirements:
- U.S. Citizenship
- Obtain & maintain Security clearance
- This is a designated Drug Testing Position
- 8140 requirements are required at Intermediate Cyber DCWF Proficiency
- DAWIA Certification required Life Cycle Logistics Foundational Level
- Occasional travel no more than 25%
- Expert knowledge of the principles, methods, and techniques of cyber, information technology (IT), or information management (IM) assessment, planning, management, monitoring, and evaluation as well as knowledge of the principles, methods, or tools for developing, scheduling, coordinating, managing cyber, IT, or IM projects and resources, monitoring and inspecting costs, work, and contractor performance. Ability to lead and manage information systems planning, development, implementation, operation, and maintenance as well as ability to make decisions or recommendations that significantly impact important agency cyber, IT, or IM policies or programs.
- Knowledge of concepts, practices, and leadership techniques used to identify, engage, influence and monitor relationships with individuals and groups connected to cyber, IT, or IM work/development efforts. Includes those who are actively involved, those who exert influence over the process and its results, and those who have a vested interest in the outcome. Ability to provide expert technical advice, guidance, and recommendations to management and other technical specialists on critical cyber, IT, or IM issues as well as ability to work effectively with customers to assess their requirements then provide information, expertise, and assistance to satisfy those needs
- Knowledge of information technology (IT) acquisition/procurement requirements
- Ability to communicate orally and in writing sufficiently and to fully coordinate activities with management officials, other IT Specialists, and IT users
Paid Time Off:
- 11 Federal Holidays off per year
- Vacation time (Annual Leave) accumulates based on length of employment. Starts at 13 days (104 hours) per year and up to 26 days (208 hours) per year
- 13 sick days per year (104 hours)
Retirement:
- Pension: Federal Employees Retirement System (FERS)
- 401K: Thrift Savings Plan (TSP) available with up to 5% agency matching
Health & Wellness:
- Various Medical, Dental & Vision packages to choose from for entire family
- Flexible Spending Account
- Federal Long Term Care Insurance, and Life & Disability Insurance
Work/Life Balance:
- Family and Medical Leave Act
- Employee Assistance Program (EAP)
- Flexible Work Arrangements (dependent on position)
Career Development:
- Tuition Assistance & Professional Development opportunities
- Career enhancement and promotion opportunities
To learn more about our benefits, please check out the AFTC Benefits Trifold at https://simplebooklet.com/230809aftcbenefitstrifold_v5_.
Federal Resume Tips:
https://afciviliancareers.com/PDF/FederalResumeWriting.pdf
https://www.usajobs.gov/Help/faq/application/documents/resume/what-to-include/
Office of Personnel Management (OPM) Classification & Qualifications for Federal Government Employees:
https://www.opm.gov/policy-data-oversight/classification-qualifications/
To receive additional information about current and future job openings with Air Force Civilian Service, please register at www.AFciviliancareers.com and click “Subscribe” in the top right corner.
Please visit the Air Force Test Center job board to view other career opportunities:
https://www.aftc.af.mil/About-Us/Jobs/
Equal Opportunity Employer. U.S. citizenship required. Must be of legal working age.
Air Force Test Center is proud to be an Equal Employment Opportunity employer. AFTC encourages ALL candidates to apply as our employees’ points of view are key to our success.
Salary : $88,621 - $137,000
