What are the responsibilities and job description for the Cargo Support Agent (Remote) position at Air General Incorporated?
Job Description
Job Description
Air General, a national cargo handling company, is currently seeking a full-time Cargo Support Agent to join our esteemed Remote Support team. The candidate will be primarily responsible for delivering exceptional customer service and ensuring strict compliance with safety and security protocols. Core responsibilities encompass documentation, precise data entry, and fostering effective communication with external customer service, as well as coordination with local stations throughout the network. The successful candidate should demonstrate the capability to work both independently and collaboratively within a team. If you are interested in a career with an industry leader, that promotes respect, caring, and equality for our employees, in an environment that fosters growth, please consider joining us!
Job Responsibilities :
- Provide support to Air General cities.
- Comply with all FAA, Airport, TSA, CBP, USDA, and Air General safety and security procedures, and immediately report any discrepancies to a supervisor or manager.
- Review and understand all documentation supporting a flight arrival / departure.
- Monitor multiple email accounts and respond to customer inquiries.
- Work with stations to provide customers with information concerning the status of their shipments.
- Reconcile Master and House air waybills, as applicable against ACE Customs systems.
- Handle, prepare, and manifest export flights for multiple carriers / cities.
- Data capture Export consignments.
- Verify booking details and request corrections where applicable.
- Prepare transfer manifests and notify accordingly for multiple carriers / cities.
- Transmit Customs for numerous airlines and cities.
- Send arrival notices for international inbound shipments to multiple carriers / cities.
- Work independently and with a team to solve problems and support multiple cities.
- Any additional requests by the station and department management teams.
- Some travel may be required.
Other Requirements :
Education and Experience :
Benefits Offered :
Air General is a US based nation wide Air Cargo and Ocean Cargo handling company, as well as a provider of Passenger and Traveler Services. Our customers are the world's major International and Domestic Airlines. Air General is dedicated to providing quality cargo handling and transportation logistics services in North America at major US Airports. If you'd like to learn more about Air General please visit the link and explore our videos :
https : / / www.airgeneral.com / ourstory
