What are the responsibilities and job description for the Office Agent (SOC) position at Air General Incorporated?
Air General, a national cargo handling company, is seeking a full-time Office Agent at our Salt Lake City Ocean Warehouse in Salt Lake City, Utah. This position has a focus on customer service and strict adherence to safety and security procedures. Duties include documentation, data entry and great customer service and you must be able to work independently and as part of a team. If you are interested in a career with an industry leader, that promotes respect, caring, and equality for our employees in an environment that fosters growth, please consider joining us!
- Prepare statistics and reports, as required by the customer, and distribute to all relevant parties. Maintain logs, files, and statistics as required.
- Provide details about shipments or handling incidents, which may result in future claims.
- Make accurate and timely data entries.
- Bring any customer issues to the attention of a supervisor.
- Prepare documentation for tracing action, perform follow-up, and keep customer informed of progress.
- Provide customers with information concerning the status of their shipments.
- Review and handle all messages requiring immediate responses or special handling. Liaise with supervisor as required.
- Deposit customer funds regularly, in accordance with customer requirements.
- Survey all work and office areas for neat, clean, and orderly conditions, including all back offices. Areas must be free of debris and any other work safety hazards.
- Challenge unauthorized persons entering non-public areas and report the incident to a manager.
- Adhere to all Air General safety and security procedures, and immediately report any discrepancies to a supervisor or manager.
- Use proper telephone etiquette; answer phones within 4 rings.
- Check daily briefings.
- Perform any other duties as directed by the managers.
Requirements:
- Customer Service and Warehouse: 1 year
- Must be able to pass all pre-employment screenings, background checks, and government security background checks
- Must be able to pass a drug test
- High school diploma or GED preferred
- Must possess a valid Drivers License
- Must have basic computer skills
- Must be at least 18 years of age
- Must be able to push, pull or carry up to 70lbs
- Need to have a comprehensive ability to read, write, speak, and understand the English language
- Must be available to work Monday-Friday 8 am-5 pm.
Air General is a US based nation wide Air Cargo and Ocean Cargo handling company, as well as a provider of Passenger and Traveler Services. Our customers are the world's major International and Domestic Airlines. Air General is dedicated to providing quality cargo handling and transportation logistics services in North America at major US Airports. If you'd like to learn more about Air General please visit the link and explore our videos:
https://www.airgeneral.com/ourstory
Behaviors
Preferred- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred- Self-Starter: Inspired to perform without outside help
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
