What are the responsibilities and job description for the VIE - Business Analyst - Customer Experience Initiatives position at Air Liquide?
How will you CONTRIBUTE and GROW?
Airgas Marketing includes teams focused on innovation (ALTEC), online presence (eBusiness), growth (Business Development), campaign execution (Marketing Operations), pricing (Strategic Pricing), financial analysis (FP&A & Marketing Performance), and customer experience (CX Performance & Enablement). The department collaborates with other Airgas departments and the CX Community to improve customer experience.About the Role
We are seeking a motivated and detail-oriented Business Analyst to join our growing team. In this role, you will play a key part in driving customer experience improvements across the organization. You will work closely with stakeholders across different departments to gather requirements, analyze data, and develop solutions that enhance the customer journey. This includes supporting the recommendation for a company-wide customer loyalty program, as well as developing playbooks for replication of regional CX initiatives. This is an excellent opportunity to gain valuable experience in business analysis and contribute to impactful projects within a dynamic and supportive environment.
Responsibilities:
1. Conduct data analysis to identify trends, pain points, and opportunities for improvement in the customer journey.
2. Assist in gathering and documenting business requirements for targeted CX initiatives.
3. Communicate findings and make recommendations.
4. Lead and/or support the development and implementation of solutions (playbooks) to enhance customer experience, including a company-wide customer loyalty program.
5. Collaborate with cross-functional teams (e.g., marketing, sales, operations) to ensure engagement, alignment and successful performance of the project once deployed.
6. Support ad-hoc customer experience related activities as needed
Why Join Us?
This is your chance to make a real impact at Airgas, a leading distributor of industrial gases and welding supplies. You'll be part of the corporate marketing team, working in a fast-paced, collaborative environment on programs with national reach and visibility. Contribute to initiatives that shape the future of customer experience at Airgas and grow your career with a company that values innovation and invests in its employees.
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Are you a MATCH?
1. Master's degree in Business Administration, Finance or a related field.
2. Strong analytical and problem-solving skills.
3. Excellent communication skills, spoken and written in English
4. Proficiency in Google Office Suite (Sheets, Docs, Slides).
5. Experience with Microsoft PowerBI customer experience principles and methodologies is a plus.
6. Knowledge of customer experience principles and methodologies is a plus.
7. Proficiency using G-Sheets (or MS-Excel) for data analysis and presentation is a plus
Please send your CV and motivation letter in English!
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
