What are the responsibilities and job description for the Service Technician position at Air Master Windows & Doors?
Responsibilities & Duties:
Perform service and repairs to existing window and door units as well as install new replacement units, responsibilities:
· Provide service at installation sites.
· Maintain communication with the customer to offer assistance in the delivery and service process.
· Manage variations of projects in terms of dates, scope, materials, deliveries, etc.
· Communicate with the sales and customer service offices to know the status of orders and deliveries.
· Visit projects to verify and guarantee the correct installation of the products and their quality.
Warranty Services:
· Communicates directly with the client and / or service representative to confirm appointments and service hours.
· Inspect the referred product to determine the need and the type of repair to be made.
· Maintains direct communication with the Sales Director to inform the condition of the product, type of repair needed, findings, and solutions provided.
· Carry out the necessary repairs to the product, guaranteeing its quality and functionality.
Qualifications:
· High School Diploma or higher.
· Have basic carpentry skills and previous window experience a plus.
· Have a good understanding of installing a window or door unit plumb, level and square.
· Hands on experience in the manufacturing, installation and service of Impact Resistant Windows and Doors is a must.
· Forklift and pallet jack skills.
· Previous experience working in Sales or Customer Service, preferable.
· Excellent communication skills.
Preferably bilingual: Spanish / English
Job Type: Full-time
Benefits:
- Employee discount
- Paid time off
- Parental leave
Schedule:
- 8 hour shift
Work Location: In person