Customer Service Representative at Hansen Air Pros

We are looking for THE BEST Customer Service Representatives to join our Team!

Compensation and Benefits Offered:

• Highest paid hourly rates in the industry
• Daily Performance Commissions and Bonuses
• Training/development/resources toward your future success
• Full benefit package
• Best Work Culture/Team in the Industry

Air Pros is looking for personable and thorough Call Center Representatives to be the liaison between our company and its current and potential customers. The successful candidates will accept ownership for effectively solving customer issues, complaints and inquiries while keeping customer satisfaction at the core of every decision and behavior.

Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner

• Inbound Calls:
  • Answer questions the customer might have and schedule appointments for a salesperson or technician

• Outbound Calls:
  • Reach out to potential customers to determine their overall interest and eliminate customers who aren’t interested in our services; take appropriate next steps

• Follow communication “scripts”
• Identify customer needs, clarify information, provide solutions and/or alternatives
• Seize opportunities to up-sell products when they arise
• Build sustainable relationships and engage customers
• Keep records of all conversations in our database
• Meet personal and team targets

Skills:

• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills; active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multitask, set priorities and manage time effectively

About Air Pros USA:

Air Pros is a fast-growing industry leader in both Residential and Commercial HVAC contracting. We pride ourselves on customer service, quality of service, and customer experienc