What are the responsibilities and job description for the Dispatcher - Dream Team/Air Pros USA position at Air Pros LLC?
Dream Team/ Air Pros USA is looking for THE BEST Dispatcher in the industry to join our Team!
Apply Today!
The HVAC dispatcher key role will be responsible for coordinating schedules, communicating with customers, and resolving issues.
Responsibility:
- Plan HVAC and Plumbing technicians' days by scheduling service calls in a logical and time-effective manner, manage the on-call schedule and notify technicians of their assigned weeks,
- Dispatchers are the first point of contact for customers, fielding phone calls and providing updates on appointment times, delays, or changes. They also assist in resolving complaints or issues.
- Dispatchers direct technicians to jobs that require attention, and provide logistical support to them in the field. They receive check-in calls from technicians and inform them of the next job to respond to.
- Dispatchers enter necessary data into the computer database, and maintain customer repair records.
- Log all work orders into company system software.
- Submit office supply orders as needed.
- Forward faxes and emails to appropriate personnel.
- Open to working the weekend
- Typing, filing and various office duties
Job Requirements:
- Strong people skills, and being able to stay calm under pressure
- Highly capable of multitasking
- An upbeat team player personality.
- Dependable transportation to and from work.
- Pass background check.
- Computer skills.
- Experience in dispatching.
- Have in-depth knowledge of company services and HVAC and Plumbing terminology is ideal
Benefits
- Hourly pay rate between $19-21
- Training/Development/Resources Toward Your Future Success
- Full benefit package - Medical, Dental, Vision, Disability
- Paid Vacation/Holidays
- Best Work Culture/Team in the Industry
- Bi-weekly pay
- 2 weeks PTO
- 401K Plan
About Air Pros USA:
Air Pros is a fast-growing industry leader in both Residential and Commercial HVAC contracting. We pride ourselves on customer service, quality of service and customer experience!
If you want to be part of something bigger than just a job ? make this career move and find exactly what you?re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.
Salary : $19 - $21
