Business Development Coordinator

ROLE: Business Development Coordinator

POSITION SUMMARY:

The HB Home Services division is committed to creating a 5-star experience for our clients and employee-owners. We empower our employee-owners to make this a great place to work and create value. Our goal is for you to find a fulfilling, authentic working environment that exceeds your personal expectations while also honoring our mission, vision, and core values. A workspace where happiness is observed!

We are seeking a motivated and results oriented Business Development Coordinator to join our team. In this role, you will primarily focus on outbound calling to prospective and existing customers, as well as handle inbound calls during peak times. The ideal candidate is comfortable with cold calling, capable of building rapport quickly, and driven to exceed targets. This role requires excellent communication skills and a strong commitment to providing outstanding service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Outbound Sales Calls: Conduct outbound calls to potential customers from provided lead lists. Your primary goal is to engage, inform, and ultimately secure appointments or sales for our services.
• Inbound Call Overflow Handling: Answer incoming calls during peak periods or when overflow assistance is needed. Provide information, address inquiries, and offer solutions or appointment scheduling as needed.
• Lead Follow-Up: Proactively follow up on warm leads, manage callbacks, and nurture relationships with prospective customers to close sales or schedule consultations.
• Documentation and CRM Management: Record and update customer interactions in the CRM system accurately and efficiently. Ensure all data is current and compliant with company standards.
• Customer Engagement and Relationship Building: Foster strong connections with customers by understanding their needs, answering questions, and positioning our services as a solution.
• Performance Metrics: Consistently meet or exceed individual performance metrics and contribute to the team’s overall goals, such as call quotas, appointment setting, conversion rates, and customer satisfaction scores.
• Continuous Improvement: Participate in ongoing training and coaching to enhance sales techniques, product knowledge, and service skills.
• Other duties as assigned.

MINIMUM / PREFERRED EXPERIENCE AND EDUCATION:

• 1 years in a call center, inside sales, telemarketing, or customer service role, with a strong track record in outbound sales.
• Excellent verbal communication, active listening, and persuasive skills. Ability to handle objections and rejections professionally.
• Comfortable using CRM software and Microsoft Office Suite. Quick adaptability to new technologies and tools.
• Goal-driven and able to work independently as well as part of a team.
• Experience in the HVAC, Plumbing home services industry a plus.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is required to sit; stand; walk; use hands to manipulate, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

BENEFITS:

• Stable employment, expanding career field, and competitive salary offered
• Employee Owned and Operated – Employees earn ownership share that can provide retirement income
• Employer-paid 401k, no required employee contribution
• Additional 401K Retirement Options Available
• 100% Employer paid Short- and Long-Term Disability insurance
• 100% Employer paid Life Insurance Policy
• Low Cost Medical Benefits
• Dental and Vision Insurance options are available
• Structured bonus plan
• On Going Training Opportunities
• Potential Professional and Personal Growth Opportunities
• Paid Time Off (PTO)
• Paid Holidays
• Company provided tablet and phone