Customer Service Specialist Full Time

Customer Support Specialist

Air Star Transportation is Growing Fast and we are currently seeking a Customer Support Specialists to join our team in our Call Center Team Members ON-SITE at our West Mifflin, Pa headquarters. The Customer Support Specialist acts as friendly liaison between our company and our current clients. The right candidate will be flexible, dependable, positive, and hard-working. We are looking for entry level and experienced candidates who will GROW with us as we expand in 2025 and beyond!

Shifts: Tuesday - Saturday 7:30am-3:30pm

Daily Responsibilities:

• Answer calls and provide support to questions and concerns
• Managing large amounts of inbound and outbound calls in a timely manner
• Identify client needs, clarify information, research every issue and providing solutions
• De-escalate situations involving dissatisfied clients
• Build sustainable relationships and engage customers by taking the extra mile
• Utilize technology, software, and tools appropriately
• Able to multi-task, set priorities and manage time effectively
• Able to weekends and holidays, as needed
• Other duties as assigned

Requirements (Knowledge and Skills):
Knowledge:

• A high school diploma
• Previous experience in a customer support role, preferred but not necessary
• Strong sense of customer focus and being able to adapt to different personality types

Skills:

• Strong phone and verbal communication skills
• Strong active listening skills
• A polite, upbeat, positive, and professional demeanor

Salary: Starting at $15.00 per hour

Benefits:

• Dental insurance (FT)
• Flexible schedule (FT)
• Health insurance (FT)
• On-the-job training
• Paid time off
• Referral program
• Vision insurance (FT)

Experience level:

• 1 year
• No experience needed
• Under 1 year

Shift:

• Day shift

Work setting:

• Call center
• In-person
• Office

Application Question(s):

• Do you have call center experience? If so how many years?
• Do you understand this job ON-SITE and NOT REMOTE?
• Do you understand the hourly wage starts at $15 per hour?

Job Types: Full-time

Pay: From $15.00 per hour

Benefits:

• Dental insurance (FT)
• Health insurance (FT)
• On-the-job training
• Paid time off
• Vision insurance (FT)

Shift:

• 8 hour shift
• Morning shift

Ability to Relocate:

• West Mifflin, PA 15122: Relocate before starting work (Required)

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• On-the-job training
• Paid time off
• Referral program

Shift:

• 8 hour shift
• Day shift
• Morning shift

Application Question(s):

• * Do you have call center experience? If so how many years?
• * Do you understand this job ON-SITE and NOT REMOTE?
• * Do you understand the hourly wage starts at $15 per hour?
• Do you understand this is Tues-Sat 7:30am-3:30pm?

Ability to Commute:

• West Mifflin, PA 15122 (Preferred)

Ability to Relocate:

• West Mifflin, PA 15122: Relocate before starting work (Preferred)

Work Location: In person

Salary : $15