What are the responsibilities and job description for the Customer Experience Specialist position at Air Titans?
Customer Experience Specialist
Location: Tampa, FL (On-site)
Company: Air Titans
Job Summary:
We are looking for a Customer Experience Specialist to oversee customer communication, ensure a smooth service experience, and manage key administrative tasks. This role is essential in maintaining strong customer relationships and ensuring every customer feels supported before, during, and after their service.
Key Responsibilities:
- Customer Communication:
- Call customers after booking to introduce yourself as their point of contact.
- Answer any pre-service questions and set expectations.
- Follow up after service completion to ensure satisfaction and address any concerns.
- Mailer Packet Management:
- Prepare and send out daily mailer packets to customers, ensuring all necessary materials are included.
- Maintain an organized system for tracking sent packets.
- Administrative Support:
- Respond to customer emails and phone inquiries professionally and promptly.
- Process and pull permits for HVAC installations and other services.
- Assist with general office tasks as needed.
What We’re Looking For:
- Strong communication and customer service skills.
- Highly organized and detail-oriented.
- Ability to multitask and manage follow-ups efficiently.
- Experience in HVAC, home services, or administrative roles is a plus but not required.
About Us:
Air Titans is a premier HVAC company in Florida, specializing in full-service HVAC solutions, including installation, repair, and indoor air quality solutions. We are dedicated to providing top-tier service and ensuring our customers have the best experience from start to finish.
Why Join Air Titans?
- Competitive salary with growth opportunities.
- A supportive team that values excellent customer service.
- Opportunity to be part of a growing company making a real impact in the HVAC industry.
If you're passionate about customer service and want to help create an outstanding experience for our clients, we’d love to hear from you! Apply today.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Tampa, FL 33610 (Required)
Ability to Relocate:
- Tampa, FL 33610: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $20
