Heat Transfer Technical Specialist

We have the immediate need for a Heat Transfer Product Service Specialist (PSS) assumes responsibility for service issues related to their respective product line, with a specific focus on heat transfer equipment and systems. The PSS provides technical support the customers and Field Support, ensuring customer satisfaction through effective troubleshooting and resolution of issues across both current and legacy products. This role requires a deep understanding of heat transfer principles, diagnosing thermal performance concerns, and addressing technical challenges related to cooling, heating, and temperature control systems. To diagnose and resolve issues, the PSS collaborate with Field Support technicians, Parts and Customer Response Team members, Engineering, Quality, Sales, Product Managers, and Operations. This position reports to the Service Manager and may be based out of Franklin, PA.

Location: Franklin, PA or Cranberry Township, PA

Key Responsibilities

• Able to provide expert level technical product support to customers, service technicians, and others on equipment in your product line;
• Research and resolve problems and complaints reported from the field during startups, assessments and repairs;
• Communicate problem details for root cause analysis;
• Evaluate equipment and system design; edit instruction manuals, work orders, checklists and knowledge articles;
• Create documents, articles and reports to assist department personnel with quickly resolving basic to mid-level issues;
• Be able to provide backup Specialist support on at least one other product line;
• Create training materials for internal and external training; provide training on your product line as necessary;
• Provide after-hours technical support as part of an on call rotation;
• Travel to customer sites occasionally to perform basic and intermediate service and troubleshooting tasks;
• Enter warranty parts orders and RGAs in SAP for equipment in your product segment.

Requirements

• Bachelor’s degree in Mechanical or Electrical Engineering Technology (or related field) and/or three (3 ) years of experience working with equipment;
• Proven experience in troubleshooting and repair of industrial equipment;
• Operation and application knowledge of equipment is preferred, but not required;
• HVAC experience is a plus;
• General mechanical, electrical and control application knowledge;
• Working knowledge of Microsoft Outlook, Salesforce (Salesforce preferred), ERP (SAP preferred) and other software packages;
• Maintains a service-focused attitude, appearance, conversation, and quality of work;
• Has a positive attitude and fosters a continuous improvement environment;
• Solid verbal and written communication skills;
• Solid interpersonal skills, providing high-quality customer service.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Ability to Commute:

• Cranberry Twp, PA 16066 (Required)

Ability to Relocate:

• Cranberry Twp, PA 16066: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $65,000 - $75,000