What are the responsibilities and job description for the Senior Manager, Experience Research position at Airbnb?
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join
Research has been part of Airbnb from the beginning, ever since Paul Graham told the Airbnb founders, "go to your users." As designers, the founders embraced this advice and got on a plane to meet with Airbnb Hosts that very weekend. Since those early days, the value of research has been baked into Airbnb’s product culture.
The Experience Research team’s mission is to provide the robust, rich, and actionable research that product teams need at every stage of the product development cycle. As a researcher, you are embedded with a team of designers, PMs, and other cross-functional partners.
The Difference You Will Make
We are looking for a Senior Staff Research Manager to drive insights across multiple teams focusing on international product strategy. In this role, you will manage a team of researchers, be a key contributor to Research leadership, conduct high priority primary research, and work with stakeholders to ensure that our product solutions meet Airbnb’s high quality bar.
A Typical Day
- Lead research strategy across international product experiences, ensuring that these experiences drive value for our community and meet Airbnb’s high quality standards.
- Conduct and advise on qualitative and quantitative studies within core focus area and as a member of UX Research Leadership across the UXR team.
- Facilitate alignment among Product Managers, Designers, Writers, Country Managers, and partner organizations on project plans including goals, scope, and timeline.
- Collaborate closely with other leads and adjacent teams to identify new or foundational research questions, anticipating the needs of the organization and informing early decision making.
- Communicate effectively with stakeholders from across the company, including senior leadership.
- Lead, manage, coach, and mentor a team of individual contributors to deliver insights across international growth and payments.
- Execute in a fast-paced environment with ambiguity.
Your Expertise
Bonus Experience
Your Location :
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. This position will require regular meetings and coordination with researchers and leads in US, Singapore, Beijing, LATAM and the EU. Candidates should be open to attending some early evening meetings, as needed.
Our Commitment To Inclusion & Belonging
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at : reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
How We'll Take Care Of You
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as : training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
204,000—$255,000 USD
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Salary : $204,000 - $255,000
