What are the responsibilities and job description for the Technical Operations Leader position at Airbus?

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Job Description :

Airbus Commercial Aircraft is looking for a Technical Operations Leader to join our Repair Solutions department based in Wichita, Kansas.

Job Summary :

As a Technical Operations Leader you will provide customers with technical solutions / support through direct interface. The job holder is responsible for the delivery of End to End solutions in urgent or critical situations experienced by Airbus customers in Structure ATAs for all Airbus commercial aircraft, except A220. Being part of Airbus Commercial Customer Services, you will evolve in a unique environment, within the Customer Care Center, where the support to our worldwide customers is delivered 24 / 7. You will be responsible for the delivery of End to End solutions in urgent or critical situations experienced by Airbus customers.

Meet the team :

Our Engineers have the privilege of working on complex, highly engineered machines and are involved at all stages of the aircraft life cycle, from product development to manufacturing and direct support to our airline customers. If you're interested in designing, creating, and testing the present and future of Airbus products across the globe, join our mission to connect the world.

Your working environment :

Located on the Wichita State University (WSU) innovation campus is Airbus' first dedicated engineering facility outside of Europe. Alternate locations include Atlanta, GA and Herndon, VA

How we care for you :

Financial Rewards : Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP")

Work / Life Balance : Paid time off including personal time, holidays and a generous paid parental leave program.

Health & Welfare : Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.

Individual Development : Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000 e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programs and both national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and accessibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Your challenges :

You will be embedded in an organization that provides 24 / 7 support to customers worldwide for all Airbus aircraft.

The job holder will be required to support a day shift work pattern covering 7 days a week.

Provide efficient and tailored support to our customers facing technical matters while ensuring safety :

Build a resolution strategy which will enable the return to service of the aircraft as quickly as possible in order to minimize costs impacts and customers operational constraints

Supervise the delivery of End-to-End solutions taking into account the technical requirements and the supply aspects

Lead the resolution plan and involve relevant internal / external stakeholders (Customer Services), Engineering, Airworthiness, Field Service Representatives, Supply chains, Procurement, Suppliers...)

Be the voice of the customer and ensure that their expectations are fulfilled

Maintain the communication and represent Airbus (and promote Airbus image) when liaising with all levels of the Airline management under critical scenarios.

Provide Airbus Top Management with regular updates of the critical resolution status

Perimeter : All A / C Commercial programs (except A220).

Contribute to Customer Care Center efficiency

Apply Continuous improvement and Return of Experience principles to maintain and further enhance the efficiency of the business

Apply reporting principles as required in Cust. Services Engineering and other instances involved.

Contribute to the capitalization and to the sharing of the best practices

Your boarding pass :

5 years Engineering / Technical experience in an Airline / OEM / MRO environment, with understanding of aircraft structure (design, fatigue, materials...) and structural repairs, or mechanical systems.

Bachelor of Science / Engineering (BSc / BEng) degree or equivalent relevant airline or MRO experience in the field.

Knowledge / Skills / Demonstrated capabilities :

Familiar with engineering drawings, bills of material, and interpret technical documentation / manuals (SRM, SB, IPC, AMM, TSM...)

Proven experience in customer facing positions

Strong knowledge of Airbus aircraft airframe

Strong knowledge and established network in Airbus Customer Services

Experience in working with Regulatory Requirements (FAA or EASA Part 145 or Part 21)

Communicate effectively, both verbally and in writing to teams and business partners worldwide including ability to present and discuss at management and working level within Airbus and to customers.

Autonomously takes initiative with proven high motivation and flexibility to work in a highly demanding environment.

Ability to work extended hours or off shift

Synthetic approach

Team spirit

Strong interpersonal skills, ability to lead and work with multidisciplinary teams in a collaborative team environment with a diverse international workforce.

Ability to build and maintain an internal network with colleagues globally.

Understanding of maintenance repair practices, equipment and ways of working, with experience or prior position held.

Airline or Maintenance and Repair Organization (MRO) experience is highly regarded

Demonstrated ability to discuss Multi-ATA structures issues with design engineering, understanding of the why's behind the technical or troubleshooting instructions, and the ability to provide reasons / justifications behind them to the customer with confidence.

Physical Requirements :

Onsite or remote : Onsite 60% / Remote 40%

Vision : able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings.

Hearing : able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms.

Speaking : able to speak in conversations and meetings, deliver information and participate in communications.

Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors) : able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.

Carrying : able to carry documents, tools, drawings, electronic equipment up to 30lbs / 14kgs.

Lifting : able to lift documents, tools, drawings, electronic equipment up to 30lbs / 14kgs.

Pushing / Pulling : able to push and pull small office furniture and some equipment and tools.

Sitting : able to sit for long periods of time in meetings, working on the computer.

Squatting / Kneeling : able to squat or kneel to retrieve or replace items stored on low shelving.

Standing : able to stand for discussions in offices or on the production floor.

Travel : able to travel independently and at short notice.

Walking (include routine walking such as to a shared printer to retrieve documents) : able to walk through office and production areas including uneven surfaces.

Personal Protective Equipment required : Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators / Masks, and / or Protective Gloves as required by site and / or customer site

Travel Required :

Up to 10 %

Eligibility :

Authorized to Work in the US

Take your career to a new level and apply online now!

Airbus is an international pioneer in the aerospace industry. We are a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We aim for a better-connected, safer and more prosperous world.

A commercial aircraft manufacturer, with Space and Defence as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader.

Airbus has built on its strong European heritage to become truly international - with roughly 180 locations and 12,000 direct suppliers globally. The company has aircraft and helicopter final assembly lines across Asia, Europe and the Americas, and has achieved a more than sixfold order book increase since 2000

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company :

Airbus Americas Customer Services, Inc.

Employment Type : US - Direct Hire

Experience Level : Professional

Remote Type : On-site

Job Family :

Customer Eng.&Technical Support&Services

Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

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