What are the responsibilities and job description for the Technical Account Manager position at Airbyte?
Airbyte is the open-source standard for Data Movement. We enable data teams to move data from applications, APIs, unstructured sources, and databases to data warehouses, lakes, AI applications and LLMs. With our approach we are finally solving the need for extensibility and control that every company needs with data.
So far, our customers, users, and ourselves have built over 15,000 connectors and have had 200,000 companies install Airbyte. We've raised $181M from the world's top investors (Benchmark, Accel, Altimeter, Coatue, Y Combinator, etc.) and we believe in product-led growth, where we build something awesome that all our users love.
We're committed to providing as much context to our current employees and candidates. The Airbyte company handbook is open to all.
Airbyte is in-person in our Embarcadero office weekly. If you find this role exciting, we encourage you to apply even if you think you don't meet all requirements
Opportunity
Airbyte's Technical Account Managers play a crucial role by providing proactive technical guidance to ensure customers are able to realize the full value Airbyte can provide their organization. Technical Account Managers collaborate with enterprise, strategic, and at-risk customers as a strategic and technical expert and help customers speed deployments and accelerate return on investment and expansion.
Airbyte TAMs work on all products and partner with AEs, SEs, Support and Product to make the customer successful.
What You'll Do :
- Provide technical guidance on custom integrations, helping customers identify and mitigate risks in their technical approaches
- Create strong technical customer relationships at all levels; advocate their needs
- Consult on the Airbyte product to deliver customer outcomes : from onboarding to active deployments to ongoing checkins and as needed escalations
- Own a book of business of key Mid Market customers
- Support renewal activities by identifying customers at risk and working with sales team on mitigation plans
- Create strong internal relationships and deliver feedback to engineering and product teams for future products and offerings.
What You'll Need
Location
Salary
We Provide
The benefits listed below are for US-based employees.
Blue Shield or Kaiser Medical Insurance
Airbyte covers 100% for both employees and dependents
Airbyte covers 100% for both employees and dependents
Airbyte covers 100% for employees
Airbyte covers 100% for employees
Airbyte covers 100% for employees
Airbyte is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, age, physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity or expression, marital status, familial status, domestic violence victim status, veteran or military status, or any other legally recognized protected basis under federal, state or local laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Airbyte is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. Please let us know if you need assistance or accommodation due to a disability.
Salary : $125,000 - $145,000
